Pip C.
Didnt work for me but great customer service.!!
I actually didn't get on well with the product and it would seem I'm allergic to it, made my skin dryer and redder. I was upset that I wouldn't get my money back as per the guarantee because I hadnt taken and sent photos before the product arrived, which is a requirement I knew nothing about. However, when I have complained they have contacted me really quickly and given me all my money back. So actually I feel this is a trustworthy company who do mean what they say. I'm disappointed it didn't work for me but really happy that I was able to try it and haven't lost out in the process.
Response from Froya OrganicsAug 17, 2026
Hei Pip, We apologize for any inconveniences that this may have caused, our goal is to provide our community with the best experience possible. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. Kind regards, Frøya Organics