Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

Showing 290 reviews with 4 stars · Clear filters

Madeline
Apr 27, 2026
The search for beautiful organic potent skincare is over!
The products are still new to me but I love them so much. The vibe from the company is lovely, even a bit magical. Regarding their customer service (which has been good) I would much rather wait for a response from a human than have AI to deal with.
Response from Froya OrganicsMay 9, 2026
Hi Madeline! "The search is over", what a lovely thing to say 😊 We do try to keep things a little magical around here, glad that comes through. And totally hear you on humans over AI, our team is real people who actually care, and that's not changing. Thanks for being here! All the best, Tobias @ Frøya
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Jolanta R.
Apr 26, 2026
Perfect customer service when things don't go as planned...
I ordered and tried the products, but I can't really comment on the quality or effectiveness of the creams because they unfortunately stained yellow, which my white t-shirt couldn't handle ;) What I do want to commend, however, is the quality of their problem resolution. The employee Eri was extremely understanding and accommodating, which I found very positive. The money-back guarantee worked perfectly. Therefore, my review refers to the company itself, not necessarily the quality of the products. So, if you'd like to try the products, you can do so risk-free :)
Response from Froya OrganicsApr 27, 2026
Hi Jolanta, we’re truly sorry to hear this, we completely understand how upsetting it must be to have your clothing damaged. That’s definitely not the experience we want for anyone using our products. Our formula is quite concentrated and designed to absorb fully into the skin when applied in a very thin layer. Using just a small amount usually allows it to absorb properly, while applying more can sometimes lead to transfer before it fully sets. That said, we completely understand your frustration and take this feedback seriously. We’d really like to look into this for you and make it right. Please reach out to us at [email protected] so we can review your order and assist you as quickly as possible. We’re here to help and will do our best to resolve this for you. Erikah Customer Support Manager
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Katarzyna
Apr 23, 2026
Great support from customer service
After 2 weeks since the last update in the tracking tool about my order, I have contacted customer service to check what was happening with my package. I received support promptly, and even though the investigation of the lost package was not finished yet, a replacement was arranged for me. Thank you for the support! Katarzyna
Response from Froya OrganicsApr 24, 2026
Hey Katarzyna! So glad our team could step in and sort things out for you. A lost package is stressful and we never want you to be left waiting without answers. Sending a replacement while the investigation is still ongoing is exactly what we should be doing, so it's great to hear that landed well. Thank you for reaching out and for the kind words!! All the best, Tobias @ Frøya
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Anna J.
Apr 21, 2026
im glad to try the product it feel…
im glad to try the product it feel nice, and im looking forward to the change on my skin.
Response from Froya OrganicsApr 22, 2026
Hey Anna! So glad it feels nice on your skin already. That's a great start! We really hope you see some wonderful changes ahead. We're here if you have any questions along the way! All the best, Tobias @ Frøya
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HG
Apr 20, 2026
Great customer service
I so wanted to love this product but unfortunately it was not compatible for me. Erikah in support was amazing and supported my query to resolution.
Response from Froya OrganicsApr 21, 2026
Hi HG, Thank you so much for sharing your experience, we’re really sorry to hear this, and we truly appreciate you bringing it to our attention. What you’re describing is quite unusual to hear, as our products are made with fully natural, nourishing ingredients designed to support hydration and skin health. That said, every skin is different, and sometimes the way a product interacts with the skin can vary from person to person. We’re also sorry to hear that you didn’t receive a response from our support team, that’s definitely not the experience we want for our customers. We would really love to look into this further for you and make things right. Please feel free to reach out to us directly at [email protected] with your order details, and we’ll take care of you personally. Warm regards, Eri CS manager
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Vaida T.
Apr 19, 2026
I had a great experience with the customer service
I had a great experience with the customer service. At the beginning, I was concerned because my purchase was taking a long time to arrive, so I contacted support. Varinea was very helpful—she explained the reason for the delivery delay and provided me with a new tracking number. Her clear communication and support really reassured me. Thank you for the care and assistance!
Response from Froya OrganicsApr 23, 2026
Thank you for sharing this, Vaida. Delivery delays are genuinely frustrating and we're so glad Varinea was able to jump in, explain what was happening, and get you a tracking number. That's exactly how we want things to be handled. We appreciate your patience and trust. All the best, Tobias @ Frøya
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noo
Apr 18, 2026
Fantastic Customer Support
I have to say that the Froya's customer support team specially Varinea was very useful, replying quickly and effectively to any of my demands in a profesional and kind manners. It is to early to review the product but so far so good. Keep up the fantastic work.
Response from Froya OrganicsApr 23, 2026
Varinea is truly wonderful and it's so great to hear she delivered for you. Quick, professional, kind. That's the standard and she nails it. Thank you for this, and for the encouragement to keep up the great work!! All the best, Tobias @ Frøya
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Connie
Apr 17, 2026
Super helpful and friendly with my…
Super helpful and friendly with my online issue. It was fixed in no time!
Response from Froya OrganicsApr 24, 2026
So glad we could help and that it got sorted so quickly, Connie! That's exactly how it should feel. Thank you for sharing!! All the best, Tobias @ Frøya
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