Froya OrganicsReviews of froyaorganics.com

Despite noting on their website that they have a UK hub my order appeared to be coming from overseas, it took forever to get to the UK, then the tracking went dead, I contacted their customer support and got zero reply. I'm now having to process a claim back through my card provider. Disgusting service, avoid at all costs. Ordered on 3rd July and still nothing on 28th July

I canceled my subscription on July 12th (almost a month before the product was set to ship) and the next delivery date was August 11th. I emailed the company several times to cancel my subscription and not to send any product. I only received 'bot' and 'AI' replies to anything I emailed. I received the product on July 20th. I emailed and attempted to contact the company again and I was told a 'human' would help me but I never spoke with any person at all. The responses from Froya were not appropriate: 'you signed up for a subscription and we know we are right'. I emailed them the confirmation of my cancelation and next delivery date and they ignored it all and continued to state they were with in their rights to send me the product and bill me for it. I let them know I was disappointed in the billing practices and found them shady and I would be writing a negative review. If they want their hundred bucks so badly that they are willing to risk negative reviews on social media then so be it. Buyer Beware..... UPDATE: After multiple multiple emails and requests for information I was told they would offer me a 50% refund or I could ship the product back to them. Shipping it back takes precious time out of my day so I opted for the half off refund. I opened the box only to find the product opened and spilled everywhere. Now they want a photograph of the damaged product and box. Fine, let's see how long this takes now. Never buy from Froya, they will just keep finding excuses to not refund.

It made my face break out like I was a teenager. I can not use it.

Very disappointing experience. Around 10 weeks after placing my first order, I unexpectedly received the exact same products again, only to discover that I had apparently been enrolled in a subscription that I never intentionally signed up for. Trying to resolve the issue has been incredibly frustrating. The website makes it unnecessarily difficult to cancel the subscription, and returning the order has been just as complicated. Although they provide return addresses, the shipping process repeatedly failed using the information from their own system. In the end, I had no choice but to pay for the return myself. Whether intentional or not, the whole customer journey feels designed to discourage customers from cancelling or returning unwanted orders. The products may be good, but the customer experience and subscription management are not transparent enough. I won’t be ordering again.

I bought the Froya advanced aging kit. I am 36 with dry skin and some wrinkles. I did all the steps and followed all the directions. The balms are waxy and just sat in top of my skin. It dried my skin out even more and made my wrinkles worse in 2 days. I was very unhappy and emailed them. They told me to drink more water and eat hydrating foods. I drink 100+ ounces per day of water and eat healthy. Ultimately, I had to stop using this product because of how dry my skin was after use and how it made my wrinkles look much more obvious. It also felt very waxy at the same time like it wasn't absorbing into my skin. I asked for a refund and got a full refund. I would not recommend this product

Niet ok! Ze blijven produktjes sturen ongevraagd en reserveren het van je rekening. Ik heb meerdere mails gestuurd en krijg een automatisch antwoord maar het stopt niet. Mijn bestelling voor augustus staat ook klaar schrijven ze terwijl ik geen bestelling heb gedaan! Ik wil dat dit stopt!

Strictly pertaining to their heavy reliance on the use of AI as customer support. It just runs you in circles and won’t forward to a live person. There is no phone number on the site. It continuously asks for the exact same information over and over even though you keep typing it over and over. No wonder Ford hired back the 350 live ENGINEERS they fired and replaced by AI as AI FAILED MISERABLY.

Product seems nice but one month after placing and order I got billed again and got a mail thanking about my order. I was confused what happened but apparently I did an accidental ”subscription” that includes ordering the same products monthly!! I probably succeedes to undo it hopefully but this made me go through like 20 steps asking the same question again and again before i managed to cancel that subscription… Not gonna order again