Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 15, 2026

Ciao Alessandra, grazie mille for the honest feedback! I'm sorry the color intensity wasn't quite right for you and that it was tricky on the pillow cases. That's really helpful to know. If you ever want to chat about it more or if there's anything we can do, please reach out to our team. We always want to make things right. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 14, 2026

Hey! Really sorry the Complete System for Mature Skin felt too heavy for you. Skin is so individual and we get that not every formula will be the right one. So glad our 60-day try and the refund process felt easy and that our team took good care of you. Thank you for the kind words and the helpful tip about the photos too 🙌 All the best, Tobias @ Frøya

Response from Froya OrganicsMay 14, 2026

Hey Di! Really sorry the shipping took longer than it should have, that's no fun when you're waiting. So glad to hear you're liking the products so far though. If anything pops up along the way, we're here for you! All the best, Tobias @ Frøya

Response from Froya OrganicsMay 14, 2026

Hey, thank you for the honest feedback. Really sorry the night balm wasn't a match, the texture and results can definitely vary person to person. If you'd like our team to take a look and see what might suit you better (or sort a refund), just send us a quick note and we'll take care of it. We're here for you! All the best, Tobias @ Frøya

Response from Froya OrganicsMay 9, 2026

Hey Laurie! Thanks so much for the kind words about our team. Hope your order lands soon and that the products work their magic on your skin. If anything feels off when you start using them, just shout, we're always happy to help. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 15, 2026

So glad you're loving the two night treatments, Sue!! Thank you for the kind words 😊 All the best, Tobias @ Frøya

Response from Froya OrganicsMay 9, 2026

Hey Elise, thank you for the honest review, this kind of feedback is really valuable to us. So sorry your skin didn't get along with the products despite loving the feel and that powder exfoliant (right?? it really is amazing). I hear you on the guarantee feeling a bit black and white, that's something we'll take to heart and look at. Really glad the team was kind and responsive in the meantime, and that we got the first refund sorted. If anything else comes up, just shout and we'll do what we can. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 3, 2026

Hi M Dougherty, I’m really sorry to hear about your experience. A member of our team is already handling your case, and you should have received a response, so please don’t worry, this has been taken care of on our end. Regarding your reaction, this does sound like a sensitivity or allergic response, which can occasionally happen when introducing new skincare. That said, you’re fully covered with us in situations like this. Just to clarify, our returns policy applies to products that are unused and in new condition, as we’re unable to accept used skincare items for hygiene reasons. However, this is separate from cases like yours, which are reviewed and handled individually. Everything has been fully resolved on our side, so please no worries. Best. Erikah Customer Support Manager