Froya OrganicsReviews of froyaorganics.com

Ik heb een set besteld en gekregen en mijn huid reageert er niet goed op. De voorwaarden voor het terugkrijgen van het belachelijke bedrag zijn niet na te leven, want dan moet ik 60 dagen een product gebruiken wat mijn huid kapot maakt. Bovendien heb ik zonder het door te hebben een ‘abonnement’ gekregen waardoor er elke zoveel weken €140 (!!!) wordt afgeschreven. En dit kan je pas annuleren als je twee bestellingen hebt geplaatst. Zo zadelen ze je op met megaveel kosten en producten die je niet kunt gebruiken :( 14/7: gelukkig ben ik wel gecompenseerd door de klantenservice inmiddels, maar de lastig te claimen geld-terug-garantie en dat mijn huid er niet goed op reageert blijft.

Absolutely horrific customer service!! They DO NOT refund if you do not like the cream. They delete my honest reviews. Just a terrible experience all round. Thank you

This product is very greasy and felt heavy on my skin. I personally didn't like it. I contacted the company and made them aware of my issue. I asked about their money back guarantee. Well, they don't give refunds unless you use it for 60 days.

I used the hair "serum" last night and it's very oily. you cannot go out in public the next day until you have washed your hair. It says to use night and morning, and again, once you've put it on your scalp, you will not be able to go out in public. My hair is falling out so I am not washing it as frequently, but if I use the serum as directed, I NEED to wash it daily!

The products has very clean ingredients that I love. The products are not the issue. Their subscription tactics and poor customer service are the issue here. I signed up for the subscription on their wrinkle cream because I love how clean it is. The problem is that I barely got through the first one by the time I got the second one. So after receiving the second one I decided to cancel my subscription. They ask you numerous questions in the process of canceling to try and get you not to cancel so this must have confused me because I thought I finished the process properly and then, to my surprise, received another in the mail a month later. This time I decided to message customer service. This person was not very nice and said I can only get a refund if I return the product which obviously I was going to do since I already had more than enough. I told her I wasn’t pleased with all the questions they asked when trying to cancel and that’s when she got really rude. Finally, I told her I was going to write a review and then she offered a free return label for the product that I never wanted in the first place lol. They obviously aren’t looking out for their clients.

The try before you buy is a scam as they won't accept return if the item has been opened. They ask for before and after question for refund!!! Also، you can cancel subscription after second delivery. Basically, you are stuck for 2 times purchase before they let you off the hook.

I purchased the products to give them a try and at the time the advertisements made it look like a Norweigian company. The advertisements quickly changed in my feed afterwards, with very bizarre one stating "Doctors and Christians love our products!", weird scammy tactics about tarrifs and AI generated images. I also quickly noticed that critical comments, even mild ones that posed questions were being deleted. The products are ok, but they were not the miracle cure they are claiming. I did not experience any improvement in my skin or visible signs of aging. The consistency of the night balm is too waxy. The day balm turned my skin a very weird orange hue. I suppose that is a look some people are sporting these days.... I was further concerned with some of the instructions and advice that did not recommend using sunscreen.

Just like another reviewer 2 days ago (DW), I too am wondering why a label was created, but has not shipped. Froya's response was obviously never communicated to her, nor did they offer her a refund until the product is in stock letting her know when it will be in. Poor customer service!! Have they done the same to me? I haven't received any communication regarding my product, even though I have paid and they created a label. But it hasn't shipped. Is it in stock or out of stock? Don't know! Very poor customer service!