Carol K.
Mediocre product. Heavy marketing. Excellent customer service.
I can't resist a satisfaction guarantee for a little personal research project! Froya intrigued me, as part of its high promise and very aggressive marketing strategy, it offers a 60-day satisfaction guarantee. My first order was very slow to arrive, but the subscription repeat order came promptly. Products are very different to use as they are balms. As others say, they do make your hair greasier, and this is difficult to avoid. The day balm is also yellowish and requires extra time/rubbing in before you face the public. These are all minor issues. The main feedback is that the set (for mature skin) made NOT A JOT OF DIFFERENCE to either wrinkles or sun spots. I had to submit my satisfaction guarantee claim via the enquiries email as the weblink didn't recognise my order number (don't be put off, people - go straight to the email!). Once I had submitted my before-and-after photos, I was refunded immediately. However, the refund is only for one set of products, so you do not get a full refund on both sets. As you have to purchase 2 sets of products to qualify for the satisfaction guarantee (another good marketing ploy) this is not a full refund.
Response from Froya OrganicsDec 12, 2025
Hi Carol. Thank you so much for taking the time to share such detailed feedback... it really means a lot to us. I reviewed your case and saw that you’d already been contacted by our team and that everything was successfully resolved. I’m truly sorry that this was your initial experience, that’s definitely not what we want for our customers. I’m glad, however, that things could be clarified and that our team was able to assist you in the end. Please know that I’m always here if you need anything in the future. Warm regards, Erikah Customer Support Manager | Frøya Organics