Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsFeb 2, 2026

Hei Thekla, I’m very sorry to read about your experience. If the product didn’t deliver the results you expected after following the routine for that amount of time, you are absolutely covered by our Satisfaction Guarantee you should never feel stuck with something that doesn’t work for you. Regarding the claim message you mentioned, it sounds like something may not have been processed correctly on our side, and I’d really like to look into this personally and make it right for you. Please reach out to us at [email protected] and mention this review, so I can review your case directly and help resolve this properly. Thank you again for your honesty. We’re here to help. Warm regards, Eri Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 2, 2026

Hei Maggie, thank you for taking the time to share your experience. We’d like to clarify a few important points and also understand what may have happened in your case. At the moment, we’re unable to locate an order connected to this review, which is why we’d really appreciate the chance to look into this directly. If you did purchase from us, please contact us at [email protected] so we can review your order details properly. For transparency: Frøya Organics is a U.S.-registered company, and our products are manufactured and fulfilled from different locations in order to serve customers worldwide. This information is clearly stated on our packaging and product pages, nothing is hidden. That said, receiving a jar without its original box and only wrapped in clear plastic is not standard, and if this occurred, we would want to investigate it immediately. Skincare results can vary from person to person, and we fully understand our products won’t be the right fit for everyone. That’s also why we offer a satisfaction guarantee for customers who purchase directly from our website. We’d genuinely like the opportunity to review your case and clarify any concerns. Please feel free to reach out to us directly. Eri Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 2, 2026

Hei Eleanor, Thank you for taking the time to share your thoughts. We appreciate the opportunity to clarify a few important points for anyone reading. Frøya Organics products are only sold through our official website. Products found on marketplaces such as Amazon under our names are not ours, and we strongly recommend purchasing directly from our website to ensure authenticity. Every Frøya Organics product clearly states its country of manufacture on the packaging. Our products are not manufactured in China, and we do not engage in generic dropshipping. Transparency around sourcing and production is very important to us. Regarding subscriptions, they are completely optional. Customers can purchase with or without a subscription, and subscriptions can be cancelled at any time through the customer portal. We understand that skincare is personal and that not every product works the same for everyone. That’s why we offer a money-back guarantee and encourage anyone with questions to reach out to our customer care team directly , we’re always happy to help. Kind regards, Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsJan 28, 2026

Hei Chris, I’m sorry to hear that the subscription experience felt frustrating, especially around the timing and frequency of the shipments. That’s certainly not how we want this to feel for our customers. Subscriptions at Frøya are always optional and selected by the customer during checkout to access a discounted price. They’re fully customer-controlled and can be adjusted or canceled at any time through the customer portal or renewal notification emails. That said, we understand that if this wasn’t clear or felt difficult to manage. I’ve personally reviewed your case and reached out to you directly so we can clarify what happened and make sure everything is aligned with what you want going forward. Waiting for your response. Erikah, Customer Support Manager Frøya Organics

Response from Froya OrganicsJan 22, 2026

Hei Chrissie. Thank you so much for taking the time to share your honest experience , we truly appreciate it. We’re glad to hear the cream smells pleasant and did not irritate your skin. That said, I completely understand your feedback about the texture feeling a bit sticky or leaving a richer layer on the skin ,that’s not the sensation you expect, especially when you’re dealing with redness or impurities. We know we repeat this a lot (and it can sound like a broken record ), but it’s truly important: a little goes a long way with our formulas. They’re very concentrated, and using too much can absolutely create that “film” feeling. Usually a pea-sized amount is enough to spread evenly and absorb beautifully across the entire face. Regarding results: our systems are designed to be used consistently for up to 60 days, because skin takes time to go through full cycles of renewal. That being said, we also completely understand that skincare is very personal some people see amazing results, and for others it may simply not be the right fit. If you’re open to it, please reach out to us at [email protected] I’d be happy to personally assist you and find the best solution for you. Warm regards, Erikah Customer Support Manager – Frøya Organics

Response from Froya OrganicsJan 17, 2026

Hei Angela, I’m truly sorry for the frustration this caused. I completely understand how upsetting it is to feel stuck with a subscription you can’t control, especially after trying to contact us multiple times. I’d really like to take care of this for you right away. Since Trustpilot doesn’t show us your order details, please email us at [email protected] with the email used at checkout (or any order number) and I will personally locate your account and cancel your subscription immediately, then confirm it back to you. Warm regards, Erikah

Response from Froya OrganicsJan 9, 2026

Hi Charna, I’m really sorry to hear about your experience, I completely understand how frustrating this must have been for you. Please know that our team is always available via email at [email protected], with real human agents working 24/7. We only use one small automated assistant to reply to simple questions while we sleep, so no one is ever left without support. I also checked your case and can confirm that your subscription was successfully canceled as you requested, and your last order canceled too, and your first order was refunded under our 60-day policy. Everything has been taken care of on our side Our 60-day guarantee exists so customers have enough time to see visible results, but of course, if a product causes irritation or discomfort, we never ask you to keep using it. Your wellbeing always comes first. Thank you for sharing your feedback. it truly helps us keep improving our care and communication. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsDec 31, 2025

Hei Angie We’re truly sorry to hear that your experience wasn’t what you expected. You actually signed up for a subscription plan when you chose the lower “Subscribe & Save” price , this option is designed for our returning customers who already know and love our products, allowing them to receive them regularly at a reduced cost. We completely understand if this wasn’t what you meant to do. You can cancel any time from your customer portal ,easily, before your next renewal ,so you’re always in full control of your subscription. Regarding returns, yes, the return shipping cost is covered by the customer. This is because the system allows full flexibility to manage or cancel the plan before the next order ships. As for our Satisfaction Guarantee, I’d really like to take a closer look and help you directly. Please reach out to us at [email protected] , and I’ll personally review what happened and make sure it’s resolved for you. Warm regards, ERIKAH, Customer Support Team Frøya Organics