Shannon L.
Apparently when you place an order…
Apparently when you place an order theres a checkbox somewhere that auto enrolls you into a "subscription". I haven't gone back on their site so it might be glaringly obvious but I missed it. None the less, when I got an email that the second shipment was about to be sent and I was charged again, I contacted them immediately to cancel the shipment and refund my money. The product had not been sent yet....they said "sorry, it's too late, we can't refund it, and since it's your second order, you're not eligible for a return or refund. Thats on the first order only." Watch out for the sneaky subscription option. Its a scam.
Response from Froya OrganicsSep 4, 2026
Hei Shannon, It is important to clarify that our subscriptions are opt in (the toggle that's above the add to cart button, when enabled it also explain the perks and benefits) and are intended to make using our products a hassle-free experience complemented with some extra perks, which we clearly explain on our website. And most importantly, we DO send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics



