Lisa W.
Customer service from Ale was great
Customer service from Ale was great. She assisted me in returning and getting a refund for the product that shipped via subscription before I was able to cancel it. The product itself does make my skin soft, but I didn’t notice any reduction in fine lines and the smell isn’t great. My husband actually said whatever is on my face didn’t smell good when I kissed him. 😳
Response from Froya OrganicsJul 15, 2026
Hey Lisa! Really glad Ale could help sort out the return and refund so smoothly, she's great like that. Thanks so much for being honest about the scent too, feedback like that genuinely helps us keep improving. Sorry the fine lines didn't budge as much as you'd hoped, but happy to hear your skin felt soft in the meantime. All the best, Tobias @ Frøya



