Ms Josephine W.
I like the products but I was…
I like the products but I was mysteriously set up with a repeat « subscription » which is hard to get out of. This has happened twice now as I bought from them twice, both orders were subscribed. I did not ask for a subscription and as a 77 year old pensioner on a British pension I cannot afford over a hundred euros a month!
Response from Froya OrganicsSep 18, 2026
Hei Josephine, It is important to clarify that opting in and out from our subscriptions could be done easily with the toggle that's above the add to cart button on the product's page, and are intended to make using our products a hassle-free experience complemented with some extra perks that we break down at detail on our website. And most importantly, we send reminders from [email protected] before the next recurring order ships in case that there's a change of mind. We also have self-service options available in the Customer's portal. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available for assistance at [email protected]. Kind regards, Frøya Organics



