FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Andrew O.
Amazing customer service from the order to after delivery. Great job customer service team. The text contact feature was very convenient. I’ll be making more purchases with them soon:
Response from FrosthubUSAAug 29, 2022
Thank you for your kind words and we are delighted to hear that you had a great experience with the customer service team.
Bill H.
Good price compared to other vendors. Shipping was a few days longer than anticipated. Product quality was good.
Response from FrosthubUSAAug 29, 2022
It's great to hear that you're happy with your purchase! Thank you for the feedback.
Billy M.
Easy install and great customer service. Would recommend. I installed a 4 head system in my home and it’s been excellent.
Response from FrosthubUSAAug 29, 2022
Thank you for the feedback, we are happy you have had a great experience so far.
Jason R.
Awsome unit and company. They upgraded my unit to the 4th gen for free. Customer will be doing another unit and will definitely buy from them again.
Response from FrosthubUSAAug 29, 2022
We are glad you're enjoying your 4th gen unit, and thank you for your continued support. We appreciate your feedback and will be sure to pass it along to the team.
Ronald H.
This unit was a great price and reasonably easy to install. I received it on Monday and I installed the inside units Monday night. It took me 2 hours for that. On Tuesday night I installed the cooling unit outside on the shelf bracket. It took 1.5 hours. On Wednesday night I installed the electrical power to the shutoff at the outside unit. It took 2 hours. Then on Thursday night I installed the line sets for my two units and hooked up the electrical. I released the coolant for the Line set and checked for leaks, there were none. I turned on the electrical and went thru the start up procedures. This took 1.5 hours to do. Everything worked great! About 7 hours for an inexperienced person to install. There are several installation videos on Utube. I took my time so it may have taken longer for me. It was a positive experience. We love the cool air, the units are very quiet.
Response from FrosthubUSAAug 29, 2022
Thank you for this great detailed review, I'm sure it will help others!
Kwang B.
The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local representatives to deal with troubling cases. I having difficulties to find out mal functions of valves in condenser. It has a good potential to capture market share to overcome regulation of EPA 608.
Response from FrosthubUSAAug 29, 2022
We will keep these in mind for future updates and instructions. We are happy to hear that you had a great experience with our customer service team though. If you need any further assistance, please do not hesitate to reach out to us.
Mark G.
Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be happier with the result. Another stockist was charging over $800 more plus tax for the exact same product. Cool mini splits were awesome from day one. Highly recommended
Response from FrosthubUSAAug 29, 2022
Thanks for your thoughts and feedback about our product, we take pride in our quality products and strive to be the best.
Lynn
I ordered a extension kit for a 24k unit. Before they sent it to me they texted me to verify that I had the correct size. Very impressed with the customer service
Response from FrosthubUSAAug 29, 2022
Thank you for the compliment, it's our pleasure to serve our customers.