FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
customer
One of the best company's I've delt with. Ready to deal .
Response from FrosthubUSAOct 5, 2022
We're happy to know that you've had a positive experience working with us. Our team is ready and willing to help whenever needed. Thank you for your business!
Dan W.
The minisplits were delivered as promised and the unit works well. I put in a 36K condenser and 2 air handlers. It took 2 people and a day and half to install.
Response from FrosthubUSAOct 5, 2022
Thank you for your business and taking the time to write a review, we're glad to have you as a customer!
Customer F.
Excellent customer service. A company that actually cares and wants to make sure you are happy with their products and satisfying my nephews needs. My hats off to Rey and Maria. Thank You for all of your help in solving an overlook on my end. Will look forward in doing my own home next spring and using you guys again.
Response from FrosthubUSAOct 5, 2022
Thank you for your kind words and 5-star review, Rey and Maria are a huge part of our team and we're so happy to have them on board. They go above and beyond to help our customers every day! We're glad that we were able to satisfactorily resolve the issue you were having with your purchase and hope to see you next spring. Thank you for your business!
Patricia P.
No complaints ALEX WAS GREAT. VERY HELPFUL AND RESPECTFUL.
Response from FrosthubUSASep 7, 2022
Thank you for your kind words about our support team member, Alex. He will be pleased to know that he was able to help resolve your issue in a satisfactory manner. We appreciate your business and are grateful for the opportunity to serve you.
Joe
Great experience all around. Someone (an actual person) was available to direct message on a Saturday. Told me what I needed. Purchased what I needed at a fair price. Received the part via free shipping in 3 business days. Can’t beat that.
Response from FrosthubUSASep 7, 2022
Thank you for your kind words, we're glad to hear you had a great experience with us. Our team is available every day of the week to help get you what you need and our shipping times are always aiming to be as quick as possible. Thank you for being a part of that!
Paul D.
Great service! Right from the start of The website, to the online consultation with the Mr Cool rep. Delivery was quick and easy to set up. The installation is some work but definitely set up for the DIY’er. The inside heads are amazingly quiet. I would definitely recommend Mr Cool to anyone looking to heat/cool areas in the home and such.
Response from FrosthubUSASep 7, 2022
Thank you for your kind words, we're glad to have you as a customer! We appreciate your business and are happy to hear that you are enjoying your MrCool system.
John V.
Great group to work with , I had a small issue with a coupler and they helped me out quickly and professionally . I have a few more projects going on and will be using them again .
Response from FrosthubUSASep 7, 2022
Thank you for your kind words, we're glad to have been of assistance. We look forward to working with you on your future projects.
Robert B.
Got a call immediately after placing my order to confirm it was correct and shipping was about 7 days or so after that. The freight company placed the entire pallet in my garage. All stacked and wrapped perfect
Response from FrosthubUSAAug 29, 2022
We appreciate the feedback and will be sure to share with our teams. Thanks for your support!