FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Keith J.
The service, delivery and products were perfect!
Response from FrosthubUSAMar 17, 2023
Thank you for your positive review! We're thrilled to hear that you were happy with our service, delivery, and products. We strive to provide the best possible experience for our customers, and we're glad that we were able to meet your expectations. We look forward to serving you again soon.
B G.
The best customer service I've experienced in a long time, possibly ever. Company followed up multiple times, made recommendations and answered questions, very friendly and helpful.
Response from FrosthubUSAOct 20, 2022
Thank you for your kind words, we're delighted to have been of service. Our team takes great pride in providing the best possible experience for our customers and it's wonderful to see that reflected in your review. We hope you'll choose to work with us again in the future.
Eddie G.
First time doing this kind of installation and it was very easy. Everything arrived in great shape and the install was easy. The pre charged lines made it possible. I would recommend it, I will be buying another 2 zone for our home.
Response from FrosthubUSAOct 20, 2022
Thanks for your kind words Eddie, we're glad you found the installation process easy and that you're happy with your purchase. We hope you'll enjoy using your new system for years to come!
Frank R.
Response to my warranty claim was timely and positive even though it in the last month of the period. The product and the service has prompted me to purchase another of your units and to recommend you to others.
Response from FrosthubUSAOct 20, 2022
Thank you for your kind words and for choosing to shop with us again, David. We're glad to have been able to help out with your warranty claim and that you're happy with the product and our service. It's feedback like this that makes it all worth it and we hope to see you again soon.
florencia M.
I bought my Mr.Cool mini splits a 2 zone system 30k BTU and it has changed my life. Our house had an old furnace that was fed by oil and not only was it inefficient it was very expensive. It was a very easy process to find the exact breakdown that I wanted for my 2 zone system and the length of the line sets that I wanted. Many websites don't give you more options other than the 25 ft. The delivery was great as well.
Response from FrosthubUSAOct 20, 2022
Thank you for your kind words! We appreciate your business and are happy to hear you found what you needed.
Adrian R.
Had a great! experience with Cool mini splits, they gave me a $50 amazon gift card for just rerunning my credit card because they did not charge my credit card the first time.
Response from FrosthubUSAOct 20, 2022
Thank you for your kind words and for choosing to work with us, we're happy to have been of assistance. We hope you'll enjoy your Amazon gift card!
Daniel C.
Awesome product, easy install. On time great customer service.
Response from FrosthubUSAOct 20, 2022
Thank you for your positive review of our product and service, we're glad to have been of assistance!
John M.
Purchased Mr. Cool mini splits for Cool mini splits. Excellent customer service and technical assistance. Product easy to install and works as expected. Very Happy.................
Response from FrosthubUSAOct 20, 2022
Thank you for your kind words, we're glad to have you as a customer!