FrosthubUSA Reviews | Read Customer Reviews of frosthubusa.com

FrosthubUSA Reviews | Read Customer Reviews of frosthubusa.com

FrosthubUSA reviews

Showing 149 reviews with 5 stars · Clear filters

BYRON G.
Mar 20, 2023
Piece of 'Cake'
The process was very simple. I already had a good idea of my requirements and the rep on the phone was helpful with confirming that. I have not installed the system yet, but I've studied the installation instructions and made all the measurements. I'm amazed at how straightforward the process is. Should be fun, and I'll save a lot of money.
Response from FrosthubUSAApr 17, 2023
Thank you for sharing your experience! We're glad our representative could help confirm your requirements, and that you find the installation process straightforward. We hope you enjoy the savings and have a great time installing your system. If you need assistance, feel free to reach out.
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Walt
Mar 10, 2023
Mr. Cool as a DIY project
I was very interested in the DIY portion of the product. It was involved, but I'm fairly handy and found it very doable and everything works fine. You can't beat "free", but somehow a red and pink hat does not exude a "Mr. Cool" kind of vibe.
Response from FrosthubUSAMar 15, 2023
We're glad to hear that you found the DIY aspect of the product engaging and manageable, especially since you're fairly handy. It's great that everything works well!
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COE
Mar 6, 2023
easy to install
easy to install. had issue with bad breaker but was helped to identify possible areas to investigate and now it runs like a charm. cassette is quite big but looks fine once installed. wish they offered a 120v version of the cassette - would be even easier to install in rooms
Response from FrosthubUSAMar 15, 2023
Thank you for sharing your feedback! We're glad to hear that the installation process was easy and that our support team was helpful in identifying and resolving the breaker issue. It's great to know your cassette is running smoothly now. We appreciate your suggestion for a 120v version of the cassette, as it could make the installation process even more convenient. We will certainly take this into consideration for future product developments. If you have any further questions or need assistance, please don't hesitate to reach out.
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Martin
Feb 3, 2023
They are very helpful to answer my…
They are very helpful to answer my questions.
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Zac H.
Dec 2, 2022
Great customer support
Great customer support. The order came quickly. One part was damaged by the carrier so I called and they immediately shipped a new part.
Response from FrosthubUSADec 20, 2022
Thank you for your positive review! We're glad to hear that you had a good experience with our customer service team and that you found our staff to be helpful. Providing excellent customer service is a top priority for us, and we're glad that it showed during your interaction with us.
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tim j M.
Nov 26, 2022
Fast delivery and no damage hope to…
Fast delivery and no damage hope to have my unit installed soon
Response from FrosthubUSADec 20, 2022
Thank you for your positive review! We're glad to hear that your delivery was fast and that your unit arrived without any damage.
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DARLENE P.
Nov 15, 2022
Very quick and effecient…
Very quick and effecient service....Thank you
Response from FrosthubUSAMar 17, 2023
Thank you for the positive review! We're glad to have provided you with quick and efficient service.
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keith
Oct 29, 2022
Great DIY HVAC system for someone that…
Great DIY HVAC system for someone that is handy with hand tools and wiring. Two things that would help that I didn’t see videos on wiring up a thermostat and fitting up ductwork from old to the new unit. The thermostat wiring took a bit to figure out and my HVAC buddy couldnt figure it out. The duct work is just bending metal but you’ll need a bender and to know what metal to buy (names & sizes) to connect the two. The unit itself was very easy to place and wire up. Been using it for a month now and so far zero issues. I love that I switched from oil.
Response from FrosthubUSAMar 17, 2023
We're happy to hear that you've been using the system for a month now and that you haven't encountered any issues so far. It's great to know that you made the switch from oil and are enjoying the benefits of our HVAC system. If you have any questions or concerns in the future, please don't hesitate to reach out to us. Thank you for choosing our product.
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