FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Ron G.
Hello just wanted to let you know That I received the other three line sets today thank you for your diligence and communication throughout this process much appreciated
Response from FrosthubUSASep 26, 2021
Thank you for your great review. It's always a pleasure to hear happy news from our customers. We are glad that you are happy with your purchase and we hope to be able to help in any future needs.
Pablo F.
Great service. Excellent communication. Fast delivery. Highly recommended.
Response from FrosthubUSASep 20, 2021
Thanks for the review, we are happy that you had a pleasant online shopping experience. We will do our best to keep up with the excellent communication, fast delivery and high quality service. Thank you for trusting us with your orders!
michael M.
This company is by far the best to work with. I have purchased two units from them with 5 air handlers all working so nice. The price was great and customer service was amazing. Alex always answered his phone or would text back right away. All these units were for my sisters house and I must say after seeing them work so smoothly I am now shopping for my own set. Thanks guys for all your help! Michael
Response from FrosthubUSASep 11, 2021
Thank you for sharing your experience, it means a lot to us. We are always happy to help and make sure that our customers are satisfied with the service they receive. We appreciate your feedback & will be sure to pass along your praise.
Anonymous
Outstanding company!!! We are incredibly happy. We had been looking for mini splits for our church bookstore+office since early 2021. We initially placed our order for condenser + 3 heads w/ ANOTHER company, they said our order had shipped & then cancelled our order without bothering to contact us. Somehow I found CoolMinisplits. Their prices were SO MUCH better for us (non-profit church), allowing us to be able to purchase a higher BTU condenser & higher BTU heads. I did the online chat to confirm that what we were ordering was appropriate for what we had planned. ALEX was awesome! He confirmed our choice & told that there was a national back order on the lines (which we knew about) but we were allowed to place our order (Aug 12) w/ the understanding it would ship when the 3 lines arrived. Out of nowhere yesterday (Sep 9) I received an email that our order was being shipped. It arrived that same day, just a few hours after the email was sent! We are so happy!!!! Thank you Alex & CoolMinisplits ❤️
Response from FrosthubUSASep 11, 2021
We are so happy to hear that you got a great deal on your purchase and were able to get your products sooner than expected! We appreciate your feedback and we are glad to hear that you were satisfied with the customer service you received with Alex.
Trust the P.
A new company name? You step back..Search the internet, call some numbers, chat with someone..And then make a decision. I too had the same experience and am very satisfied that I found this company cool-minisplits.com. The staff (including Manager) is very helpful, honest, knowledgeable and above all friendly. Alex, thank you very much for your help on ordering MrCool 4-zone Diy minisplit. Wonderful experience and definitely will recommend 'Cool-minisplits' to my friends.
Response from FrosthubUSASep 10, 2021
Thank you for the positive feedback! We are so glad that you were satisfied with your experience. It is our mission to provide our customers with the best service possible and we hope to continue doing so in the future.