FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Damola A.
Great customer service, they contacted me to make sure I ordered the correct piece. Answered all my questions, were very professional.
Response from FrosthubUSAJan 5, 2022
Thanks for your feedback, we are always dedicated to provide the best customer service. Please do not hesitate to reach out if there is anything that you need assistance with.
Power M.
Very rarely do I experience a company that stays in direct personal contact with you up until you receive your order. Astonishing customer service and a very speedy delivery. My product arrived 3 days after ordering. Highly recommend.
Response from FrosthubUSADec 30, 2021
We are so glad to hear that you had a great experience with us, and we really appreciate you taking the time to share it. We'll do our best to keep up with the high standards that you have set for us.
Ang C.
I shop online extensively and have to say best support, hands down. Alex worked to get order out even with part coming from Kentucky after the massive tornado not to mention it being a week before Christmas. Line set was lost on the job and without Alex's help I would have been jammed. Don't know much about the company, but with people like Alex, they are doing something right.
Response from FrosthubUSADec 17, 2021
Thank you so much for your kind words. We do everything we can to ensure that our customers are taken care of, even in tough situations. We hope you have a great holiday season!
Travis C.
Equipment arrived fairly quickly considering shipping delayed it by two days but everyone has been extremely helpful with questions
Response from FrosthubUSADec 9, 2021
Thanks for the feedback, we are glad that our customer service representatives were able to answer any questions you had. We hope you enjoy the equipment and please reach out to us if you need any assistance.
consumer
good product at a fair price
Response from FrosthubUSADec 17, 2021
Thank you. We are happy that you like the product and that the price is fair for you. If there is anything you need assistance with please let us know.
B Mighty L.
We've bought couple units with Cool Minisplits after checking the market thoroughly. The customer support is amazing and the experience flawless.
Response from FrosthubUSANov 28, 2021
We love hearing this, and thank you for spreading the word! We are always looking forward to new feedbacks from our clients. Feel free to reach out if there's anything.
Ronald S.
Alex was my sales person. He was concise, polite, professional.
Response from FrosthubUSANov 25, 2021
Thank you for the feedback. We are glad to hear that Alex was able to help you out with your purchase. Please feel free to reach out to us with any questions or concerns.
Shaun
Wonderful purchase experience. Was contacted immediately after my online order to confirm every detail, the shipment was well packaged and my order arrived complete, undamaged and ready to install.
Response from FrosthubUSAOct 8, 2021
We are so proud to hear that you had such a great experience with us and we appreciate your feedback. We take pride in our customer service and it is our goal to ensure every customer has an excellent experience. If there is anything we can do for you or if you need any assistance please reach out to us.