FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Michael S.
Alex did a great job for me. Kept me abreast of shipping and delivery as well as answering questions regarding installation. I highly recommend Alex to guide you through the process.
Response from FrosthubUSAApr 6, 2022
We are so happy to hear that you have a such a great experience working with Alex! His expertise in our products is invaluable and we are glad to have him as part of our team.
Tara O.
Great customer service, responded quickly and efficiently. While the manufacturer was behind I received order as told within 3-4 weeks.
Response from FrosthubUSAApr 2, 2022
Thank you so much for your order and feedback. We are always here to help with any questions or concerns that may arise, please feel free to reach out to us at any time.
Alec N.
Fantastic pre/during/post purchase support! Ordered a mini split system through cool-minisplits. From the get go, we received extremely helpful information and answers to all of our questions and received them promptly. This was a big purchase for us and we wanted to make sure the system was setup correctly for our house. The support we received was very comforting so we decided to make the purchase thru cool-minisplits. They have been extremely responsive and helpful even after the purchase. The warehouse accidentally forgot to include a small part in our order, but cool-minisplits corrected the issue immediately and we received the missing item within a few days. Would highly suggest them for a mini split system - in fact I've already suggested them to multiple people!
Response from FrosthubUSAMar 30, 2022
Thank you for your kind words and for your purchase. We are very happy that the warehouse corrected the issue and that you received the missing item in a timely manner and that everything turned out well.
Dick S.
Their customer service is top notch! I have had several question regarding their products and even had a return. They are knowledgeable and very sweet reactive to my questions an all my needs. I would definitely purchase those products again guaranteed!
Response from FrosthubUSAMar 29, 2022
We're so glad to hear that you were satisfied with our customer service. That is a very high priority for us, and we are happy to know that our team did a good job. We appreciate your support and will continue doing our best to provide excellent service.
Sebastian E.
These units are amazing we just bought a 1700 sqft double wide trailer in new mexico. The prior owners completely destroyed the propane hook ups and the swamp cooler was starting to give out so we decided to go with the 3 zone mini splits instead of the headache or getting new gas hook ups and swamp cooler. Middle of winter we were easily able to keep the house warm and now that it's warming up 80+degrees outside we are able to keep the house nice and cool. I have now recommended these to my family and will definitely be adding another to a garage once I get it built.
Response from FrosthubUSAMar 29, 2022
We are so happy to hear that you are pleased with your purchase and that it has helped to improve your home comfort.
Rick R.
The staff was very knowledgeable and helpful…I had a few technical questions and they handled them very professionally. I definitely recommend mr cool…time will tell on the performance. The install was very straight forward and the instructions very clear and helpful.
Response from FrosthubUSAMar 29, 2022
Thank you for your positive feedback, we are always happy to hear from our customers and love hearing about their experience.
Joshua H.
I ordered my mini splits almost 4 months ago and installed them myself. I installed a multi head unit and had them all install up and going in 2 days with no HVAC experience. Alex is the man at cool minisplits! I had no clue what I was looking for or even needed and he popped up and Live chatted me. He walked me through everything I needed and helped me place my order. He also helped me find out how to get the tax credit! GREAT GUY! My units came on a tractor trailer and I got them unloaded and got right to work. I love the fact that each room can be set to it’s own temp since I have 3 females living in my house and they all get hot and I am freezing. Bottom line, if you are looking for a great product, excellent service and a smooth process look no further! Good luck and God bless!
Response from FrosthubUSAMar 29, 2022
Thank you so much for the detailed review and feedback. We are happy to hear that Alex was able to help you with your purchase- we have some great employees! He has been a pleasure to work with and we're lucky to have him as part of our team.
Cameron R.
It was very easy to find the mini split I was looking for and the prices were very good. Update: I received both mini split systems fairly quickly and delivery was very well done with a truck with an electric pallet jack and lift gate able to unload and park the pallets in my garage. I have installed the systems and am very pleased with my decision. The process from ordering to installation was very smooth and the price extremely good! Had I bought from a local store I would have no delivery and needed to get two pallets worth of heavy boxes home myself.
Response from FrosthubUSAMar 29, 2022
We are glad you found what you were looking for and that the prices were in your budget. We always try to make it as easy as possible for our customers to find what they are looking for, and we will continue to do so.