FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
Showing 149 reviews with 5 stars · Clear filters
Richard G.
When making a selection and needing my questions answered, the person answering my call were very knowledgeable and very professional. Thank you Alex for all your help!!! Respectfully Richard
Response from FrosthubUSAJun 2, 2022
We are so glad that you had a great experience with us and we will be sure to share your feedback with the team.
Zachary
They did an excellent job. There was some issues with the freight company delivering part of the order to the wrong address and also damaging it in the process. They were very responsive and worked diligently to get everything sorted out. A new unit was sent. They kept in contact on a regular basis throughout the process to ensure that I received the items I ordered. Communication is something every company should strive to have and they went above and beyond. Would highly recommend them for any HVAC purchase. Great customer support and service.
Response from FrosthubUSAJun 2, 2022
We're so happy to hear that your experience with MrCool has been a positive one. We are committed to delivering excellent customer service to make sure everything goes as smoothly as possible. Thank you for taking the time to leave this review and we hope you'll reach out next time if you need any assistance!
Tim D.
I found the entire experience with Mr. Kool to be easy. The unit arrived in great condition with all the necessary parts. The install was very easy and was not difficult at all. My 18k unit turned my Florida workshop into a comfortable workspace. Several of my friends are in the process of adding a/c to their shops based on my experience.
Response from FrosthubUSAMay 17, 2022
We are glad to hear that you found the experience with MRCOOL to be easy and that it's turning your workshop into a more comfortable space. Thanks for giving us feedback on your experience, if you have any questions or concerns, please do not hesitate to reach out to our team.
kyle B.
In an age when customer service leaves much to be desired Cool Minisplits does a fantastic job. They made sure when I made my order that I had all the correct parts and have been available anytime I’ve needed any installation help. Very quick response and available seemingly all times of day or night.
Response from FrosthubUSAMay 16, 2022
Thank you for your kind words. We have a team of experts that are available 24/7 to help with any and all installation or technical needs. We appreciate your business and are committed to providing you with the best service possible.
Dorothy A J.
The blind covers look really nice and were easy to install. UPS got our addres wrong, but your customer service was diligent to get our order here!!
Response from FrosthubUSAMay 16, 2022
Thank you for reaching out and letting us know, we are so glad to hear that you enjoy the blind covers. We are sorry to hear that UPS did not deliver your order correctly and happy to hear it was resolved.
Charles G.
Easy to install, working perfectly so far.
Response from FrosthubUSAMay 16, 2022
Thank you for your feedback. We are glad to hear that you had a smooth installation and are enjoying it!
Kevin H.
Just as expected
Response from FrosthubUSAMay 16, 2022
We're glad to hear that and really appreciate your feedback.
Spencer K.
Easy ordering and helpful customer service through out the process, shipped quickly and helped expedite accessories when they were not included in the shipment.
Response from FrosthubUSAMay 16, 2022
Great to hear you're happy with your order, we are always looking to ensure that the process is as easy and seamless as possible. Let us know if there is anything else we can do for you!