Frost BankReviews of frostbank.com

I don't know what happened to them. When I opened my Frost accounts in 2023, they were really great. Then, as time went on, they reduced the interest in my CD by 2%. A loss of $4,000/year in interest. The branch has the worst customer service on the planet. The chat online and phone support is good, but can't make up with the branch personnel being so bad. Really sad. They went from an 8/10 to a 1/10 in just two short years.

We had an unauthorized charge come through our account. The representative did not answer any of my questions. Just copied and pasted information. The charge was paid and taken from our money, before they waited for an answer. I asked several questions as a customer, and Liz would not answer one of them. We are changing banks. This was the final straw.

This bank has got to be the worst bank to deal with. Their employees have zero customer service skills.

There was a time when Frost was a very good bank but that time has passed.

This bank is the absolute worst. I was going through financial hardship due to being laid off from my job and had an account that was charged off. Frost Bank then proceeded to take the funds out of my 16 year olds bank account since I have to be listed on his account (due to him being a minor). He just started working recently and was saving this money for a car and for college, as I am a single mom and he is so driven to save for his future. I can't believe that rather than calling me to set up a payment plan then opted to take his entire paycheck out of his account. He has been working so hard and my financial hardship has nothing to do with him. The way they handled this issue is awful and I am disgusted. After calling them to ask that they reverse this, they continued to put me down and throw in my face that this is not the first time I have had financial problems. No remorse whatsoever for what they did to my son. I hope they sleep well at night knowing that they just made our situation way worse. As a single mom, I will figure this out. But this bank is the absolute worse and they could care less what they do to people. Thank you so much for kicking me while I'm down. That's exactly what I deserve for being a loyal customer for probably 20 years. Absolutely Disgusting!!!

I have been a Frost Bank customer - with personal and business accounts - for almost 30 years. The customer service has been declining for a while now, and I will (finally) be closing my accounts with Frost. The nickel-and-dime charges, along with terrible attitudes of the counter staff are no longer tolerable. I will advise all of my own business clients to avoid Frost.

Let me start off by saying that my initial view of Frost Bank was exceedingly positive. My small business was starting out and growing, and I had a fantastic relationship with my personal banker. They were very helpful with navigating getting funding through a difficult period as the pandemic was beginning. However, that personal banker was the sole bright spot. My business ended up hitting a very turbulent season, and we were struggling to pay our bills and SBA loan. During this time, communication with the bank was very difficult and at times, non-existent. My business ended up being put into special assets, which I understood, since we were in a rough spot. However, we ended up paying off the large SBA loan quickly, leaving us with a small debt to Frost Bank. Over the course of 2 years, even with our business growing and starting to thrive, Frost Bank refused to release my business from special assets. Just recently, I requested that we be able to pay off that small debt and get a plan to get in good standing, have access to a personal banker, and be in a positive relationship with Frost Bank. With no good explanation, this was rejected. I was told that once the loan was paid off, I would remain in special assets indefinitely, and the positive relationship would never be restored. This was without any malfeasance or deception on my part. I had been up front about everything. My business had 6 months of positive growth, or taking on investors, and starting growth projects, and frost has decided to reject that. I cannot in good conscience ever recommend Frost Bank to anyone. This saddens me, because I used to sing their praises. However, it apparently was just the personal touch of a fantastic banker. Your results may vary, but I do say to proceed with caution. We are now shopping for a new business banker.

Frost bank made a decision on a checking account to decline because an inaccurate item on Chex systems yet lacking logic common sense asking for proof. Chex systems said I didn’t have an account in years, I’ve had one for 30 years. Their motto is customer service which is not true they have zero customer service skills