Front SignsReviews of frontsigns.com

I hired Front Signs in May 2026 for an exterior sign for a restaurant in Westlake Village and paid a 50% deposit of $2,884.62. Four months later I have no sign, and they are still holding onto all of my money and refusing to refund me the money I am owed. Before I placed the order, I asked their rep directly whether the sign would be acceptable to the City. He wrote back that he had prepared the quote "so that it aligns with Westlake village sign restrictions," and that the sign "shouldn't be an issue." I also asked, in writing and before paying anything, what the minimum deposit could be in case the City denied the request -- I said specifically that we did not want to spend 50% and then have the city deny it. Nobody told me that the permit and survey charges would be kept regardless of the outcome. They sent a credit card authorization form and took 50%. In August they told me the sign could not be permitted as designed, that it would require a master sign program modification by the property owner, and that Front Signs was "unable to help with this." I asked for a refund on August 7. On August 10 their rep agreed, with no conditions, and asked where to mail the check and who to make it out to. The check never arrived. When I followed up in September, I was told the refund had been reduced by $1,050 -- $700 for a permit that was never issued, and $350 for a site visit where their representative was at my property for only a few minutes. The deduction was decided internally in August. I was never told about it. The rep who made all of these promises no longer works there. I offered to pay a reasonable amount for the site visit. They refused, and told me they would send the bill to collections. My advice: get every representation about permits in writing, find out exactly what is refundable before you pay anything, and think hard before putting 50% down with this company but better never hire them!!!

They said will increase the quality but add some pixels on my sign

We will not use front signs again. 2 complete no shows to appointments or installation. Appointment for site visit was set 2 weeks in advance, nobody showed up. We rescheduled for the next day, person showed up 1.5 hours late. We set the date for the installation, Front signs emails after the start time to say there was an emergency and we need to reschedule. we reschedule for a week later, nobody showed up. We had an employee stick around after hours to get it installed. Will not recommend or ever use this company again. ***Added after frontsigns response. No, your company having good communication is not true. During the process, your company did not do everything to keep us informed. Both no show appointments, I called you and was met with complete surprise no-one came out. The appointment that was cancelled due to an emergency the day before was cancelled after the start of our appointment time. Even though we like the product you delivered, any company that can't at least call us or simply show up at all, we will not us again or recommend to others.

I dealt with Ripsi during the process of measuring, designing and printing our sign. The sign was printed with incorrect dimensions but Ripsi and Front Signs was unwilling to fix any mistakes made even though they made no effort to explain to me that I could alter the dimensions between the frame and the sign. When I explained my concerns to Ripsi, she said "you approved the sign" so no refund will be issued. My advise is if you are going to deal with this company, make sure to double check everything with your hands and eyes because Front Signs will not take any responsibility once the sign is printed.

miscommunication

We had an awful experience with Front Signs. I should've known when they demanded payment in full before performing any work onsite that they would be difficult to work with. We've now had them here three times, the sign is at the wrong height and the decal on the logo is damaged. First trip, I was out of town but agreed to have them come anyway. We taped the height on the wall where we wanted the letters of our logo, but unfortunately the install crew determined that the sign should be higher. Now we have an awkward space to fill below the sign. In addition, 3 letters were installed upside down (an i and two O's, color has a gradient from dark to light), one letter was crooked and the logo piece was damaged. They also ripped some paint off the wall when removing their outline and refused to fix the paint. Second trip, they flipped the upside down letters and fixed the crooked letter, but left blisters under the logo. Third trip to fix the blisters was Friday 7/19. They gave us a window of 10a-2p but ended up showing up at 4pm. Now we have blisters, rough edges and cuts...see attached. The workmanship is unacceptable and it seems we'll need to find another contractor to redo the work.

Experience started off great until it came time for installation. That's when the nightmare came. The Company rescheduled first install because their workers didn't have the proper equipment even though they already came out to view the location. Then after install, we needed the city to sign off but the Front Sign would constantly delay inspections which also caused our business grand opening delay. We did not get to open till a month and a half after the sign was installed due to Frontsigns not making the inspections a priority. They kept making excuses as they were too far and short staff to handle an inspection. In the end, we had to deal with the inspections ourselves even though that's included in the contract. We could no longer wait on them. To top it off, it's been 4 months since installation and our sign lighting already stopped working. Terrible experience overall and do not recommend.

My recent purchase of a printed vinyl sign was disappointing. The quality of seam was poor. I had to give it to my client because of a due date issue. I then called and explained the situation and asked for a reprint. I was told by one of your employees that I should have taken a photo of it before I gave it to my client. I'm a very busy man. If I say it was unacceptable it was unacceptable. Very disappointed.