Front Gate TicketsReviews of frontgatetickets.com

$100 USD service fee, seriously?? Ticket price went from $400USD initially to $500USD at checkout. Totally exorbitant. No thank you!

Never shipped my tickets, wouldn't refund shipping charges, told me now it's a "will call" charge. Service rep, "Alijune Nicole J." was not apologetic at all, and seemed to have a weird attitude. Paid over $400 for a VIP ticket to BeachLife festival to avoid lines--now, due to their incompetence, have to go to will call. Petty company, willing to lose a customer over $11. WHACK.

I'll just add to the load of negative reviews, even though I'm not sure what if anything can be done about the practices of this shady company. First, know that Front Gate are owned by Ticketmaster. I learned this when I finally got someone to call me back. I unfortunately missed the call, and the caller from Front Gate left a voice message (with no call back number). Still, I dialed back the missed call number and it went right to Ticketmaster. The rep I spoke with confirmed that Ticketmaster owns Front Gate. My story is similar to the many other posters on this site. I got in line to purchase tickets for Ocean's Calling before 10 am. Right at 10 am, I got in and actually had secured four tickets for my cart. The price of the tickets was $299/ticket. As I was checking out, the Front Gate system crashed - it wouldn't let me proceed to the screen to enter my billing address, instead just giving me the dreaded spinning cursor. After 8 minutes, my session ended and I was forced to start the process all over again. This time, though, the same GA tickets were being charged at $319/ticket. I will acknowledge that the marketing emails indicated that there would be a limited number of $299 tickets. And once those sold out, the prices would increase to $319. This is what Front Gate kept saying when I complained to them about having to pay the higher price. I don't dispute that the pricing policy was clear. What's not fair, in my opinion, is that I ended up having to pay the higher price because the Front Gate systems crashed. If those systems had worked correctly, I would have paid $299/ticket, and not the higher price I was ultimately charged. I sent seven separate messages to Front Gate and the Ocean's Calling organizers asking for a credit for the $20/ticket and got nothing but spammy/bot-generated responses. I finally escalated to a manager (one step higher than a supervisor), who did call me but at a super inconvenient time (and her message basically repeating the same "policy" that I got from the spam-bots).

I wish I read the reviews before I bought the tickets from the from gate website, oh well,One more negative review won’t do much to them because they don’t care about anything other than scamming money out of anyone’s pocket.There is 0 customer service and none sympathy from this company and the staffs. My husband got tickets for the sick new world in Vegas this April for him and our teenager daughter.We have been saving for months because they are expensive and we want to make a good experience for our daughter.The price is almost 590 per ticket.When we we’re trying to get tickets on the front gate website, it errored out and said our payment got declined.So we went ahead and got two more tickets. But later on we found out the first try went through even it said declined on their website.We contacted the customer service right away ,their response was all sales are final and basically we are screwed.We tried to resell them on their website even with much cheap price,But seems like all they care was selling their own and they want to charge more fees for us to do that.So there is no way that we can sell them on time and make any of our money back. It was supposed to be a fun experience father daughter trip,We are not rich people that can just throw 1200 dollars away.This company just ruined everything and brought too much stress , anger and frustration to us for their own fault and not willing to be responsible for it.I am thinking to take legal action against them, even it will cost way more than 1200 dollars,They need to know as a business owner, the most important quality is to be honest,Otherwise you won’t last long!!!

I'm giving them 2 stars because I believe that someone in their midst wiped my bank account out. I cannot prove it, but they are the only entity that I provided my debit card to that I do not normally do business with. I called them today because I couldn't change my payment method on their website...that is when it dawned on me that maybe they were the culprit to the compromise of my debit card. I asked the Agent that I spoke with what City and State they were located in and she said the United States..LOL. After checking with her "manager" she stated she could not provide me a specific place of origin. I pray I'm wrong about them.

Ticket sales on 3/7/24 for SEA HEAR NOW FESTIVAL were mismanaged by FGT. I signed up for presale code and was in the queue before 10 am and was stuck on the standby page for over an hour, while it continued to refresh. At no time, did a message come up 'sold out'. I checked shortly after 10 for tickets on the secondary market and there were tons selling at astronomical prices. So evidently the scalpers were being offered as priority. Several friends were also not successful, also see a flurry of similar sentiments on face book. They are owned by TICKETMASTER which has been known to have unfair business practices.

Don't even bother contacting support if you have an issue. Also expect $250-$300 USD "service fees" on top of the normal ticket price. Also just because you have a ticket added to cart, doesn't mean that you can move on to your payment information and check it out. Watched the 10 minute timer count down and the cart expired before the payment information section loaded. Support's response was not helpful, just suggesting basic troubleshooting information like clearing your cookies and trying a different browser. I did do this but it does not fix the fact that I missed the opportunity with a time sensitive purchase.

Front Gate supposedly had a 'lay away' plan for When We Were Young in Vegas Oct 2024 so I gave my granddaughter my Credit Card # and they billed me for the entire $458+ dollars. You can't get through to them at all. Their phone number on the charge is disconnected. They don't respond to email or their own chat. SCAM!!!