FrodioReviews of frodio.com

Response from FrodioJul 16, 2026

Hi Ms Sherine Clarke, We're truly sorry to hear about your experience. We completely understand how disappointing and frustrating it must have been, especially when you were looking forward to wearing the wig for a special event. From what you've shared, it sounds like your order may not have been placed through Frodio's official website. Unfortunately, some unauthorized websites misuse brand names, product images, and content, which can lead to experiences like the one you described. Although this wasn't an order placed through our official store, we'd still be happy to help however we can. If you could contact our customer support at [email protected] and share the website you ordered from or any order details, we'll gladly help verify the information and offer guidance on possible next steps. For future purchases, we recommend shopping only through our official website: http://www.frodio.com/. Every order placed with us includes official customer support and valid order tracking. We also understand why this experience has made you question the reviews here. The reviews on our website come from customers who have purchased through Frodio, and we are committed to keeping them authentic and transparent. Thank you for taking the time to share your experience. We hope we'll have the opportunity to earn your trust and provide you with the genuine Frodio experience in the future. — The Frodio Team

Response from FrodioJul 10, 2026

Hi Monette, thank you for your feedback. We are sorry to hear that the wig felt too heavy for you and that the return process has felt frustrating so far. We understand how important a clear and respectful return experience is, especially when an item is not the right fit. Please continue with our customer care team and provide the requested order details and photos so they can verify the condition and help you according to our return policy. We appreciate your patience and the opportunity to assist. - The Frodio Hair Team