Brianna M.
Bought on tik tok
Bought on tik tok. Sent me a wig that tangled the first day. Very poor quality. Reached out about my concerns and was promised a refund without having to return the item, since then they ignored every message since trying to follow up regarding my refund.
Response from FrodioJul 10, 2026
Hi Brianna, thank you for bringing this to our attention. We are very sorry to hear that your wig tangled so quickly and that your refund follow-up has not felt properly handled. That is not the level of quality or care we want associated with Frodio. Please contact our customer care team again with your order number, TikTok purchase details, and any previous messages so we can review the case and work toward a proper resolution. We appreciate your patience and are sorry for the frustration. - The Frodio Hair Team