Froala EditorReviews of froala.com

really low response, not supportive

I've been using Froala for 5 years now and its stable and easy to use. Customer support is excellent (Sandy is amazing)

This tool is simply the best when it comes to converting content, like Google Docs, into clean, well-structured HTML. No matter how you look at it, it does exactly what it's supposed to—quickly and efficiently. Within minutes, it generates flawless HTML, saving a lot of time and effort. If you're looking for a reliable HTML builder, this is the one.

I've been a paying customer for 3 years, and this is my last year now. There customer support is just abysmal, they (without consulting you about anything) hike the price by more then double. They suddenly they change their pricing, and gaslight you into saying it was always like that (even though i've shown them the documents i've received initially said completely other stuff) There support is so bad, they don't keep track of emails send, so you always have to reiterate everything that has already been send. I've been trying to cancel with them for 1,5 years now, and they keep bothering me. Don't trust this company!

Terrible customer service, borderline fraudulent activity and insane prices for something you can easily find for FREE. Had an employee sign up for this without authorization and noticed a $973.60 charge on my account "renewing the service". First, folks this is a crazy price for a simply font and text editor. But, back to the point. I expressed to this company that I did not authorize this service and politely requested a refund. They refused and after a lot of back and forth they simply blamed me and kept telling me I bought this service which I did not. Almost $1000 taken by this company from my small business in my opinion. I will dispute and hopefully recoup the money but PLEASE be aware of this company and their policies. And most importantly THERE ARE SERVICES LIKE THIS THAT ARE FREE and offer MORE features. Terrible company.

I got Froala Editor last year. I paid for a year of service. It's an ok editor, but it's expensive and we don't use it anymore. It's set to renew and charge me again mid-December. So, last week, I went online to cancel the autorenewal coming up next month, but could not find a way to log into their website. It turns out they do not have a customer login portal at all. The only option to see my account or make changes is to write their customer service. So, yesterday, I wrote them to cancel the service before it renews in 3 weeks, so my card won't get charged. They responded via email that I CAN'T STOP THEM FROM CHARGING MY CARD 3-weeks from now because by their policy, I haven't notified them to cancel 30 days before the renewal! I explained my situation to them. I explained that this is not something we can do. I asked them for HELP. They didn't care. I then asked them to close my account immediately and remove my information from their system. They responded , "Due to your renewal being due less than 30 days from now, we can not cancel the renewal. We can not violate our own Terms of Service. We are complying with the Terms as they were outlined over 2 years ago and we will not contradict them." This is outrageous! This is NOT an ethical company. This is NOT what ethical companies do. This is NOT how you create loyal customers. Instead, this how desperate, unethical companies gouge their unsuspecting customers for no reason. There is no valid reason that they cannot cancel the service immediately, except for the fact that they are trying to get paid at all cost, even at the expense of the customers they are pretending to serve. This is an unreasonable policy and an unreasonable position to take with paying customers like me as it just creates antagonism. If a customer doesn't want their service, they shouldn't try to force them to spend nearly $1,000 to buy it for another year. I am very disappointed in Froala and disgusted at this type of business practice. Had I known this is the type of company they were, I never would have signed up to use their text editor in the first place.

good attention. Rapid response

We purchased the product based on commitment from the support team that by first week of July to support angular 15 till today we do not have this release and only have remaining 20 days for the grace period before refund