Froala EditorReviews of froala.com

After renewing my license I did not receive new keys for months. I had to follow up. The customer service is not good.

Froala offers strong editing tools and great design, but the commercial license might feel costly for small teams. Still satisfied overall.

Our team quickly adapted it. It’s intuitive, mobile-friendly, and produces neat results without unnecessary complexity. Highly recommended.

We switched to Froala for our CMS, and it’s been great. The UI is modern, responsive, and allows easy toolbar customization. Support responded quickly when we had setup questions.

Froala Editor integrates easily with frameworks, delivers clean HTML, and feels fast. The mobile experience is smooth, and our writers love the intuitive toolbar. Slightly pricey but worth it.

Very impressed by how quick Froala loads and how clean the code output is. Great fit for SaaS apps.

It's too bad. It seems like good software made by devs who care. But whoever is in charge of policy and customer service is a greasy used car salesman. They got me in after TinyMCE (another terrible company) tried to shake me down for over $30k to simply use their editor in my small SaaS. I found Froala and it seemed good, and I signed up for an annual deal. Unfortunately our project got delayed so I went to cancel my annual subscription before it renewed, intending to come back when / if the project gets green lighted. Only to find out THEY DON'T HAVE A CUSTOMER PORTAL.. very much on purpose. They make you go through their email customer support for everything.. even simply getting your product key (that you need to use it). You also can't manage the subscription or even SEE when it renews. When I emailed them they said I have to email a separate email to cancel 30 days before it renews. There is literally NO excuse for this.. the crappy policy and the lack of a portal. They're a SOFTWARE COMPANY. It's clearly just to trap people into subscriptions. Until they change their stance on this, stay away from this company. Froala, if you're reading this.. do better.

Froala falsely accused me of using one license in multiple companies, which is completely untrue. They couldn't provide any proof, just guessed based on unrelated domains owned by the same company. They pushed me to upgrade to an expensive enterprise license without reason. It felt like a tactic to squeeze money by fear and confusion. We never used Froala in any paid SaaS product, and definitely not across different organizations. When I asked for facts, they had none. This is not how a serious company should act. Avoid Froala if you value fair treatment and clear terms.