Frisco LabsReviews of friscolabs.com

Response from Frisco LabsJun 21, 2026

Hi Jordan, We’re sorry to hear about the frustration with your UPS shipment. When a package is lost in transit, the claim process must go through UPS, and timing can depend on the carrier’s investigation and final claim decision. We do not control UPS claim approvals or denial timelines, but we do respond and assist with the claim process when a valid order and tracking number are provided. Trustpilot requested more information to verify this review, but no response was received within the review period. Without a verified order number, email, or tracking information, we cannot confirm the details publicly. If this is connected to a real order, please contact us directly with the order number and tracking number so we can review the claim status. Frisco Labs

Response from Frisco LabsJun 21, 2026

Thank you for the great review and support. We’re glad your order arrived quickly, the pricing was good, and the product smoked well. We appreciate you choosing Frisco Labs and are happy to hear you’ll be ordering again. Moon Rocks do move fast, but we do our best to restock popular items as quickly as possible. Thanks again for the support. Frisco Labs

Response from Frisco LabsJun 20, 2026

Hi Claire, We take accusations like this seriously, so we reviewed our records carefully. We are unable to locate any order, customer account, support ticket, payment, or shipment matching the name, email, phone number, or details provided through Trustpilot. Based on the information available, we cannot verify that this review came from an actual Frisco Labs customer. Frisco Labs does not dox customers, and we do not post customer addresses publicly. Customer privacy is taken seriously, and any claim suggesting otherwise is not accurate. If this is connected to a real order, please provide a valid order number and the email used at checkout so we can review it directly. Without that information, we believe this review is not based on a verified customer experience. Frisco Labs

Response from Frisco LabsJun 20, 2026

Thank you so much for the detailed review and for choosing Frisco Labs for your first order. We’re glad to hear you were happy with the quality, packaging, aroma, and value. Our team works hard to pack orders securely and keep pricing fair, so it means a lot to hear that everything came through strong. We also appreciate your patience with the UPS delay. Once a package is in the carrier’s hands, timing can sometimes be out of our control, but we always do our best to respond quickly and help however we can. Thanks again for the support, the tip, and the kind words. We look forward to taking care of your next order. Frisco Labs

Response from Frisco LabsJun 21, 2026

Thank you so much for the kind review and support. We’re glad to hear you’ve found authentic strains, a strong variety, and products that match the descriptions. Our team works hard to keep the site accurate and to help customers through email and chat as quickly as possible. We appreciate your patience, your trust, and your support for Frisco Labs. Frisco Labs

Response from Frisco LabsJun 21, 2026

Frisco Labs has reviewed this matter and respectfully disputes the claim that this customer was scammed, that we failed to insure the shipment, that we lied about the USPS claim, or that we stopped responding. Based on the information provided, this review appears to relate to Order #21603, placed on May 28, 2025, for six wholesale THCA flower products. The order was fulfilled and shipped through USPS Priority Mail under tracking number 420719019310810597204356525962. The shipment record shows a package weight of approximately 6 lb 15 oz, which is consistent with a six-pound wholesale order, and all six items were included in the shipment record. USPS marked the package delivered on June 3, 2025, at the customer’s business address, with Signature Confirmation showing the package was accepted at the destination. After delivery, the customer contacted us claiming only one pound was received and that the package appeared opened, damaged, or re-taped. We responded, requested supporting photos, instructed the customer not to further alter the packaging, and began the claim process as a possible carrier/transit issue. A USPS domestic claim was filed under claim nickname “WESLEY” for the same tracking number, with the claim reason listed as “Missing Contents” and the payment request listed at $2,677.20. The USPS claim history shows the claim was submitted, placed under review, and later denied with the status: “Denied - Customer response timeframe exceeded.” The statement that the package was only insured for $100 appears to confuse USPS included coverage with the additional insurance coverage that was added to this shipment. Our records show the customer requested added insurance and that additional coverage was applied. We also did not ghost the customer. We communicated during the review process and later responded through the customer’s payment dispute/chargeback process with order records, shipment details, delivery confirmation, shipment weight, insurance information, and signature confirmation. This was not a case where Frisco Labs accepted payment and failed to ship product. The order was paid, fulfilled, packed, shipped, insured, carrier-confirmed delivered, and signed for at the customer’s business address. When the customer reported alleged missing contents after delivery, we responded and submitted the matter through the proper shipping claim process. Frisco Labs takes wholesale orders seriously and keeps detailed records for fulfillment, shipping, insurance, and disputes. We respectfully ask readers to consider the full documented timeline rather than the claim that this was a scam. Frisco Labs

Response from Frisco LabsJun 21, 2026

Thank you for the feedback and for supporting Frisco Labs. We’re glad to hear you love the products. We understand shipping costs can be frustrating, and we do our best to keep rates as fair as possible. Shipping pricing can change based on carrier rates, package weight, destination, service level, and required handling. We appreciate you bringing it up, and we’ll continue working to keep shipping options as reasonable as we can. Frisco Labs

Response from Frisco LabsJun 21, 2026

Thank you so much for the amazing review and recommendation. We’re glad to hear the product exceeded expectations and that our customer service team made you feel taken care of. We work hard to offer strong value, quality products, and support that actually helps. We truly appreciate you choosing Frisco Labs and taking the time to share your experience. Frisco Labs