FriendzTravelReviews of friendztravel.com

Stephen Was a very big help with getting our flight booked in he was quick to with the pricing and quick with placement on the plane. Definitely recommend, very good customer service

Don't use them. I just booked tickets to Punta Cana. They send me confirmation, and later call on my phone stated the price was change to almost double. They confirm only outbound flight and keep return pending. when i ask to cancel and refund me the told it is not possible.so i have to contact my credit card to stop payment. Totally scam. don't even bother to use them.

Avoid Friendz Travel and airlinesupports.co.uk , : Misleading Practices and Unexplained Charges ( FEEDBACK IS FROM UK) When I called, the agent explicitly claimed I was speaking to "Etihad UK Customer Support," , sent emails from the above email. When "Friendz Travel" appeared on the payment screen, they assured me it was just their "payment partner." I only realized they were an independent agency after contacting Etihad directly . The booking did not show the specific seat requirement due to a medical condition for one of the passengers and wanted to counter check with helpline number. This request was specifically made at the time of date change/ rebooking and the agent confirmed in writing as it is provided. They charged me additional £1,042 for an existing booking , alleged fare differences and changes, including £650 for a seat requiring 45° leg elevation—which Etihad confirmed that the selected seat was completely unsuitable. I requested an itemized breakdown, raised data privacy concerns, and formally requested document preservation (verbally on 11th Sept, in writing on 13th Sept). My initial contact was either 7th or 8th September 2026 for a new travel date on 25th September 2026. Checking directly with Etihad revealed approximately £292 was ever paid to the airline for all the changes made as the existing ticket was taken when prize was high. Despite receiving a formal Letter Before Action (LBA) that expired on 03/10/2026, Friendz Travel provided no substantive response, claiming they could no longer access details for travel completed on the 25th September 2026. They silently deposited a £750 partial refund into my account, without explaining how they charged at the first place. A formal Subject Access Request (SAR) remains outstanding. Top tip - Verify directly with your airline before paying to this agency. Ask them for itemised bill before making payments and request the agency to confirm matters in writing. They emailed to be that service charge per person is 50 Euros and refused to explain how they charged more than this. (I am happy to provide full documentation and written evidence supporting all statements in this review upon request) They used the friendz travel email to respond to my concerns, failed to provide a substantive response to the serious concerns I raised.

Lo peor que he hecho hoy. Búscamos en la mañana en la app de Jetcost y me redirigio a Friendztravel y compramos los tiquetes con las fechas que necesitamos. Los vimos más económicos que en otras apps. En la tarde nos llamó un asesor que no hablaba bien el español a decirnos que la aerolínea ya no tenía disponibles asientos en esas fechas, que la opción que había era cambiar el día de salida y pagar un extra de $500 dólares por pasajero( somos 4). Inmediatamente busqué en la app de la aerolínea y si habían disponibles esas fechas y por un valor de $1000 dólares menos. Alegaban que no podíamos dejar la reserva que teníamos que seguir con la compra, me sentí acosada además de que el asesor fue extremadamente grosero conmigo, afortunadamente pudimos llamar al banco a frenar la compra, porque alegaban que no podíamos echarnos para atrás. Por favor no compren en Friendztravel

Mateo rivera helped me well

Buenas tardes Bendiciones Un placer saludarle he recibido MUY BUENAS ORIENTACIONES de Mateo Rivera Logramos escoger los mejores vuelos conforme a nuestras necesidades Hemos recibido un trato EXCELENTE Gracias

Super helpful with my flight ticket! Mateo Rivera made everything simple and stress‑free. Thank you for all your help!!

I had an excellent experience working with Mateo Rivera. He was professional, patient, and incredibly helpful throughout the entire booking process. Mateo took the time to answer all of my questions, found me the best travel options, and made everything simple and stress-free. His communication was excellent, and I truly appreciated his dedication to providing outstanding customer service. Thanks to Mateo Rivera, the whole experience was smooth and enjoyable. I highly recommend both Mateo Rivera and FriendzTravel to anyone looking for reliable and trustworthy travel assistance. Thank you again for your exceptional support! ⭐⭐⭐⭐⭐