FreshpetReviews of freshpet.com

I started using this food for my cat (the chicken roasted meals cat food and sometimes the salmon and beef roll) in January 2021 when he was a kitten. The results were fantastic. He loves the food, his coat shines and being an indoor cat, his poops don’t smell much which is testament to how fresh this food is with such a high quality meat content and grain free. Things started to decline after a year. I always purchased as I needed from my local Tesco but they had stock problems and ran out for months (January - March 2022). When I spoke to Tesco staff in store and on the phone and also when I contacted Freshpet customer services in the UK, no one could give me a valid reason as to why the stock problems and when it would return to stores. Freshpet staff in particular were clueless. I occasionally ordered online but for cost and also because I don’t want to over buy and waste food, I prefer to buy in store as I need it. The stock problems did ease but once again in the summer of 2023 I had difficulty finding it in Tesco. To my disappointment, when I tried to order online again direct with Freshpet, the order structure had changed and you can only purchase an 8 pack monthly subscription at £50. This is too much money for me and it will also result in food waste because my cat would not get through this amount of food in a month. Both he and I love the food (best on the market in my opinion) but sadly I feel my days as a Freshpet purchaser are numbered as here in the UK anyway, stock availability is too erratic, chaotic and unpredictable. I haven’t been back to my local Tesco store lately to check if it’s back in stock.

My dog loves the food. She has the rolls. First order arrived ok the second order contained pouches rather than the rolls. I did ring customer services and they refunded the order but now I’m left with a food my dog isn’t too keen on. I asked if they would send out the rolls and they said no and that I should order it from Ocado.

We have used FreshPet food for our dog since she has been a puppy and always brought them at our local Tesco, however with stock issues we decided to try ordering from fresh pet directly. There is issues with the delivery dates as we asked for Driday delivery but it comes on random days. Our main concern is the price, we selected fortnightly, with a subscription of hamper (5 rolls and 2 treats) however as we ordered fortnightly we assumed there would be double in the box given the price. As there is not it turns out we are paying close to double per roll to order it direct. I think we will be returning to supermarkets unfortunately.

I have tried to contact them regarding garlic in their product. Garlic is toxic to cats. I didn't get very far with their robot and no agent got back to me. My cat likes fresh pet but if it's dangerous should l continue to feed it to her?

Fresh pets has been an amazing change for my animals, they love the taste of the food and the treats and are delivered efficiently. The only things is fresh pets doesn’t reply to emails and don’t deal with issues at all.

I switched my senior Mini Schnauzer to FreshPet about 8 months ago. She had been battling gastrointestinal problems for over 3 years and was also a picky eater. She didn’t feel good and it was obvious in her behavior. After switching to FreshPet there was an immediate change in her behavior and she felt so much better! She no longer stayed close to the house for potty breaks and her gastro problems quickly resolved. She felt better, she had more energy, she would take long walks on her own, and she bounced around like a pup and she’s nearly 15! I was so happy with the changes it made in her. No one sells FreshPet within 22 miles, so we have to buy it in the next town. My complaint with the food is that it seems to spoil very quickly after opening it. We’ve had very few bags that we’ve fed out completely before the food goes bad. You can smell it when it starts to spoil. We do keep it in a very cold fridge, but even that doesn’t help. We make sure air is removed from the bag and we seal it completely before it goes back in the fridge. This food is too expensive to have to throw out after half a bag. I’m not sure how to resolve this. Maybe I’ll start keeping it in the freezer between feedings to prevent spoilage. I microwave her food for about 15 seconds anyway to knock the chill off of it. She doesn’t like it ice cold.

I have generally been pleased with fresh pet but as in another review I just read every few rolls I’ve purchased lately have just been oozing with slime. I alternate the large rolls of chicken and beef and noticed it with both. I wasn’t sure if it was normal at first so I fed my dog with it. He initially would eat it but one day he refused. I knew then that this was not normal. I normally buy it at Safeway so I’m going to try to get it elsewhere. If I get another slimy roll I’m going to switch to something else unfortunately. 4-5 slimy rolls in 2 months is unacceptable.

I live in Myrtle Beach I have found markets you supply are always under stocked and am disappointed I can no longer depend on finding your products which my pets enjoyed and therefore have moved to other brands.