FreshpetReviews of freshpet.com

Response from FreshpetOct 5, 2023

Hi Kallie, We are sorry you are finding it difficult to get in touch with us. We have a UK based customer contact centre which is manned 24/7 365 days a year. Our number is 0800 00 96185. We are sorry for the recent shortages these were mostly out of our control. The good news is we are now in full stock in the UK. It will take sometime to get to every store back to fully stocked but if you email us at [email protected] we will get our merch team out to your local store to help them restock their fridge. It is the retailer that is responsible for replenishment, but as we have had some issues we are happy to help. The Freshpet Care Team

Response from FreshpetOct 1, 2023

Hello Amanda, We are sorry to hear you’ve had to cancel your subscription. We will of course discuss this matter with DPD, our chosen delivery partner. We have also recently switched to a new gel pack supplier and are phasing out the pack with the seam down the back. We hope you find a suitable alternative food that your pet enjoys. The Freshpet Care Team

Response from FreshpetSep 18, 2023

Hello Kylie, We are sorry you had to cancel your subscription. Our new website launches this week that will mean we are better able to communicate with our customers. The new inventory linked website will also ensure that payment is only taken when orders are complete. Thank you for trying Freshpet and we hope your pet enjoyed their fresh, all natural recipes. The Freshpet Care Team

Response from FreshpetSep 13, 2023

Hi Susie, We are so sorry to hear of your disappointing experience. The images represent what the different menus contain not what you actually receive. We are sorry that was not clear enough and we will take this on board and add text that states illustration of menu type only to the pictures. The email confirmation which we sent to you on Friday September 1st at 10.01 details what the menu for that week is comprised of. As all of our recipes are fresh, all natural we prepare new menu’s every week. We are really sorry that you didn’t like the ones that we selected for you on this occasion. We would like to reassure you that our multi-protein recipes is made with human grade proteins such as chicken, beef, salmon and egg with high energy vegetables such as sweet potatoes. We also sent you our chicken roasted meals and turkey bacon treats. We hope your pet enjoys this varied menu. Freshpet Consumer Care

Response from FreshpetAug 30, 2023

Hi Sue, We are sorry for the delay in your ordering reaching you. We have experienced a lot of disruption in our supply change over the past two weeks. We hope that next week we will be back in full stock on the website and with our retailers. Our records show that a refund was processed today. Freshpet Care Team

Response from FreshpetAug 30, 2023

Hi Susan, We are sorry to hear you had to cancel your order. We have refunded order number 15304 on 24 August. Please do get in touch with our care team if you have not received this 0800 00 96185. Freshpet Care Team

Response from FreshpetAug 23, 2023

Hello Tracey, Thank you for your feedback. We are so sorry that you were not refunded the full amount. This is an error on our side, and we will rectify that straight away. We have other Grain Free recipes in stock if you would like a free hamper email us at [email protected]. The good news is the grain free roll is about to be back in stock, there was a delay at our port in Southampton that was out of our control. This should be rectified by tomorrow 24 August 2023. The Freshpet Care Team

Response from FreshpetAug 21, 2023

Hi Darren, Thank you for your feedback. We are glad your pet is enjoying their Freshpet menu. You are able to set the delivery to the frequency you want ie weekly, fortnightly or monthly. You are also able to pick the day of delivery from Tuesday-Friday. You can change this when you set up an account with us. You can skip deliveries, change the frequency and change days all at your convenience. If you are unable to do this for whatever reason you can call our customer care team on 0800 00 96185 they can help you set up the account and manage it for you on your behalf. The Freshpet Care Team