FreshpetReviews of freshpet.com

Fresh Pet is in conversation with me & they are in the middle of assuring me that the recipe is safe for dogs & cats. It is interesting to note how strong the smell of garlic is. While it is lovely smell to people & now i don't need to worry anymore about how much harm it may have done to my little dog. Maybe FreshPet should let everyone see the answer they sent me to put everyone's, for those that are interested, minds at rest. I opened a FreshPet Roasted Meals packet two days ago and notested a smell of garlic. Two days later I remembered the smell again & look up online if dogs can have garlic in there food. The answer to my surprise was a definite NO. I'm so worried about this as I have been feeding it to my Cavalier King Charles. I can't believe that FreshPet did not know this as it is poison to dogs. What does FreshPet have to say. I would be very interested.

Would give no stars if I could. My pet loves the food but the companies customer service is diabolical. Email are not responded to and promised phone calls do not happen. My order was incorrect and missing an item and still no reply from the company about this apart from one email to state the reason the order was incorrect was because I had changed it, which I had no knowledge of doing, and when checking my account I can’t see a change. There has been no acceptance on the companies part that the order was missing an item and no offer to post out the missing item. For the price of the food I would expect an exemplary customer service. Avoid at all costs if I were you

Mouldy food , yet again . Dog had left a large chunk, I picked it up to have a look and it was green with mould. I brought it from Tescos and transported it in cool bag ,stored in the fridge. I’ve tried emailing the company and it keeps bouncing back.

We diside to try something new for our dog but unfortunately dog really love the food only thing I don't know what is made from but straight after eating I recognised that my dog drinking a lot off water and feel sick on next day. I even thought that is salt in the food when is not. Also he wasn't eating anything on next day and I recognised blood in his poop. I thought that maybe he's picked something outside as food smells good and he was enjoying eating specially when he's so picky so yesterday I diside to give another chance unfortunately exactly the same situation he's poly again so be careful with that food!!!

The “fresh” small dog chicken is not fresh at all. My dog had 2 of these bags and by the 3rd one it went funny after a few days. He was really sick and soft bowels. We thought we’ve exceeded the 7 day period, so we thought its our fault…So we threw that away and open the 4th one. And he ate the night before and the next day he had 2 bites and wouldn’t touch it anymore… i thought he’s just being a brat but then the nastiest sick came out of him (i got pictures) and I smelled the new bag and it reaks. It already went funny and bad. After 1 night and we kept it stored in the fridge. It’s unacceptable. I have a 5 months puppy and here he is pucking and shitting is guts out because of your food!! I DO NOT RECOMMEND IT ONE BIT!!! A complain and bad review will not even begin to take away the dissapointment I have.

Awful customer service my dog hates the broth and the treats bit you can't change the menu. I have tried phoning said they can't do it as I need to verify my phone number with them but keep saying that the phone number is wrong, I know I am giving them the right number. Tried emailing again its appalling completely disgusted

Where do I even start?! Initially I made an order through the website for a xmas hamper and a subscription of rolls. Shortly after I received an error message that was cut short so couldn’t read it so I phoned the contact number as I’d received no confirmation email of the order. I was told it would be escalated as a priority and someone would ring me back that same day. This continued for 4 days me phoning, explaining over and over again and nobody returning my call until the last day I gave an ultimatum and said if I hear nothing by 12pm the next day I would be phoning to cancel and get a refund. I then received an email the next day saying my order had been processed and would be delivered the next working day but when I opened the pdf invoice there was only the xmas hamper on there and the subscription of rolls that I had had already paid for was missing. I phoned them yet again to inform them the invoice was wrong and I was told that they can 100% guarantee my order would be turning up in full. The next day my order was delivered, I opened it up to find the xmas hamper had been delivered and nothing else so yet again I phoned and explained everything from the beginning to be told it would be escalated as a priority (fancy that!) after not hearing anything for a few more days I phoned up again and got told the same thing. I insisted a manager phone me back as I was clearly getting nowhere! Needless to say no manager phoned. I called again today to be told I should have received an email asking details of my pet, firstly why? After I had already filled all these details in which must have met the requirements needed as my money was promptly taken. I checked my emails and sure enough, nothing from Freshpet. Exactly how hard is it to get what you paid for?!! Now I’m at the point where I requested a refund as I believe I’ve given enough of my time, patience and sanity trying to sort this out. Who knows if I’ll even get a refund, it’s anyone’s guess at this point.

I have been subscribing for over a year, and was really very happy. The courier could be rubbish but the food is good and my dog genuinely likes it. Its not smelly, or messy and I dont end up with hundreds of tin cans. The dog is healthy with good poops. The food is perfect and I genuinely want to buy it. The problem is that I cant. My subscription just stopped, with no notification whatsoever and my customer login no longer exists. I phoned them to be told it was an IT issue and someone would ring me back. I am still waiting. As I had run out I drove over to Morrisons and Tesco (neither of which are local for me) to find the freshpet fridges empty. I know I’m not the only peeved off customer as there were two other people in Morrisons with the same problem as me. I was told they had been offered a new subscription which was a lot more expensive and had a load of ‘forced’ extras like bone broth we simply dont want. I can’t get it on subscription, and I can’t get it reliably in store even when I drive miles to the stockist - so tell me what option do I have but to switch brands? I’m yet to receive a call back from Freshpet, but in the time it has taken them to pull their fingers out my Butternut box trial order has already arrived. I suspect they will lose a lot of customers over this shoddy business practice.