FreshpetReviews of freshpet.com

The food is OK. The company is very good at taking my money, but totally hopeless at dealing with admin and delivery problems. On the advice of my dogs, I have cancelled my subscription and sourced their food from another reliable supplier. As for the failed delivery - in the absence of any response from Freshpet, I have asked my bank to deal with the refund.

My dogs like the food so I set up a subscription. All was going well until August when I placed an additional order. The order was placed on the 6th Aug and on t eh 31st Aug I had still not received it and my subscription order had also not been dispatched. I contacted Fresh Pet weekly to be told they were having difficulties with supply, but not once did they contact me. So I've cancelled all of my orders, including my subscription. If someone had taken the time to contact me and keep me updated, I may not have cancelled. I will say that the advisers that I spoke to were very nice.

Dog loves the food and delivery and customer service is great! The reason of my low score is that after the original discount the product is simply TOO expensive! Also shops are not stocked ! So having to order direct means the big box takes up too much space in fridge . Bring down the price and I happily start re-ordering

Generally buy it from local supermarket but also online. 2 of the last 4 packs that we have brought from morrisons went off within 4 days of opening the bag. A few chunks of the meat in the bag went a brown green colour so promptly disposed off. Not sure if it's the supermarket not storing it properly or the product but disappointing as at 10 pounds a bag, it's not cheap. In response to the reply from fresh pets. We have been using fresh pets for over a year and haven't had this issue before. Its not a storage or temp issue on my end. If there are pin picks in the bag, then this is surely a QC issue. A fairly lazy response from customer services!!!

I have been using fresh pet for years. I have 9 dogs and as you can imagine we go through alot. Over the last 8 months every 3rd roll or so is slimy and has to be thrown away. You cannot return it, so money lost. The inconsistencies of a good product has me looking for an alternative. I'm not sure what is going on, maybe distribution and storage issues, I don't know, but I can't feed this to my dogs

Disappointing/nonexistent customer service. I switched to Freshpet for my elderly collie after he lost his appetite following the loss of his long term companion earlier this year and was very pleased to find a food to tempt him. However, in my last order there was a roll which emitted a foul smell gas as I opened the pack. It smelled awful compared to normal and had clearly gone off so I could not feed it & had to throw away the entire roll. When I looked at the use by date on the package it was partially missing. This came from an order including the offer of 2 extra grain free rolls. With hindsight it would appear they were perhaps offloading outdated stock in their ‘offer’. This food is not cheap so I was very disappointed. I contacted the customer service email address to explain what had happened & have not had so much as an acknowledgment a week later. So although the dog loves the food the customer service from the company in the event of a problem leaves a lot to be desired.