FreshpetReviews of freshpet.com

Response from FreshpetJun 2, 2025

Hi Dave, thanks for reaching out. We value the opinions of our pet parents, and really appreciate you contacting us so that we can address your concerns about this ingredient. Large amounts of garlic would need to be eaten to cause illness in cats or dogs. The amount used in Freshpet recipes is at very low levels and should not be associated with problems. The garlic component that is toxic to the pet is the allicin chemical. A more general term, allicin is the “smell and oil” when you crush the garlic. Our garlic powder contains less than 0.2% allicin, which is very safe to be used. Regardless, we completely respect your thoughts & opinions, and appreciate you allowing us to explain things on our end a bit further. We wish you all the best. - Jillian

Response from FreshpetApr 28, 2025

Hi there, we’re so sorry to hear this happened. We’d be happy to look into this further for you. To help us with our review, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. – Jillian

Response from FreshpetMar 10, 2025

Hi there, we'd be happy to look into this further for you. We've requested more information to review in our system, please reply at your earliest convenience. Looking forward to hearing from you soon. -Jillian

Response from FreshpetMar 5, 2025

Thank you for reaching out, Kathryn. Please know, there are no health or safety issues (which includes any risks of salmonella) with any of our recipes, and we have no current or pending recalls. Our Quality Assurance Team conducts hundreds of quality checks per hour, ensuring every individual batch of food cooked in our US-based kitchens meets strict safety standards. We found no issues. Before any recipe leaves our facility, we verify that it has been fully cooked to temperatures that eliminate any potentially harmful bacteria and pathogens, packaged under strict sanitary conditions, and is stored in a temperature-controlled environment. Our process ensures that our food is safe to feed your pets, and that your dog or cat can enjoy our meals with total peace of mind. We take the health of our pets and the quality of our products very seriously and as you can imagine, we are concerned with what you have brought to our attention. We'd like to arrange a conversation with an independent veterinarian, who can also consult with your own vet if needed. Please contact us at your convenience at 1-866-789-3737. -Jillian

Response from FreshpetJan 29, 2025

Hi Verity, we’re so sorry to hear that you're experiencing issues with our website. We’d love to assist you! Could you please give us a call at 0800 0096185? We’d be happy to help place your order directly and answer any questions you may have. We look forward to speaking with you soon. -Jillian

Response from FreshpetJan 6, 2025

Hi James, We’re sorry to hear that your pet didn’t enjoy the taste of one of our cat recipes. Whenever making a change in diet, it’s important to do so gradually to help avoid digestive upsets or food refusals, which can sometimes happen when a new food is introduced too quickly. When feeding Freshpet for the first time, we recommend mixing a small amount of it with your pet’s current food and gradually increasing the proportion of Freshpet over time. This can help your pet adjust to the new flavor and texture. Feel free to explore our website for other recipes that might be a better fit for your cat: https://www.freshpet.com/en-gb We hope this helps! -Jillian

Response from FreshpetDec 16, 2024

Hi Bobby, thank you for reaching out. We're sorry to hear your cat didn’t enjoy our food. When changing diets, it's important to do so gradually to avoid digestive issues or food refusals. We encourage you to explore our website for other recipes that may better suit your pet’s preferences: https://www.freshpet.com/en-gb#/. We hope this helps! – Jillian

Response from FreshpetDec 16, 2024

Hi David, thank you for reaching out and sharing your concerns. We're sorry to hear that our food didn’t meet your expectations. Our team is dedicated to ensuring the quality and safety of all our recipes. Could you please let us know which chicken bag recipe you’re currently using? As for the expiration date, it should be clearly printed on the back packaging. If you're unable to locate it or have any additional questions, please don’t hesitate to contact us. We're here to help and ensure the best experience for you and your pet! -Jillian