FreshpetReviews of freshpet.com

Excellent dog food, she loves it!

I found FreshPet at my local Tesco (20m away) but for personal reasons I could not get to it an delivery is patchy so I went in line and great, problem solved, my Princess happy! You only lose a star because Sell By date was a bit too close.

I am writing this review mainly for the seller. My dogs, 1 much more fussy than the other, both love freshpet. I had to do a lot of haggling to get the meals and the amount of them correct weekly. But now all is great, it's a bit more expensive than other foods, but to me I get what I pay for, which is 2 really happy healthy border collies. 😀 Ed and Bailey say thanks.

Have previously had good service from Freshpet UK but since they changed their business and subscription model it has gone horrendously badly wrong. You cannot access your information online to change delivery dates and when you call the customer service team they are beyond incompetent. I have called three times this week to ensure my order will arrive today, each time I was assured it would but never had a confirmation. It didn't arrive , I have a hungry dog and ...customer services don't care. They won't put you through to head office (Matthew Hodgson is the general manager) and they don't call back. I have wasted over an hour on the phone this week and now I'm going to change brand. Awful, zero or minus stars would be a more applicable rating. The GM is mhodgson at freshpet and the .com. Emailing today so will see what happens!! Update.....the issue was primarily due to the web portal no longer giving visibility of future subscription delivery and the ability to amend. With this having been removed the call centre were taking calls and misinterpreting requirements. it never got to delivery. that said , Freshpet came good and delivered my monthly subscription at no cost so I have changed the rating accordingly. one to four stars!!!