FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Vicki
He is taking a little bit to get used to the new flavor I ordered for him, but I warm it in the microwave and he is gobbling it up.
Response from FreshpetAug 13, 2025
Sounds like someone’s warming up to the new flavor—literally! 🔥🐶 We love that he’s gobbling it up. Thanks for sharing his mealtime journey with us! -Heather
Mark R.
Nice healthy fresh food for my boy/Ravi
Response from FreshpetAug 12, 2025
We’re wagging our tails over this review! 🐾 So glad Ravi’s loving his fresh, healthy meals—he deserves nothing but the best. Thanks for sharing the love and for being part of Freshpet. -Heather
Teresa
I love the food but I want to order more and the website won’t let me very frustrating
Response from FreshpetAug 7, 2025
Hi Teresa, we’re so sorry for the trouble you're having with the website, we know how frustrating that can be. Our team will be in contact shortly to help you place your order! 💚-Jillian
Mary
Not enough vegetables
Response from FreshpetAug 4, 2025
Thank you for reaching out. We’re so sorry to hear about your experience and truly appreciate your feedback. We’ll be sure to share your comments with our team as we continue working to improve. If you’d like help finding a recipe with more vegetables, we’d be happy to assist. We’re always here to help! -Jillian
Wendy W.
Our dog loves fresh pet except the all chicken flavor. She refuses to eat it. She can’t get over the odor. Other than that she loves it.
Response from FreshpetJul 31, 2025
Thank you for sharing your experience! It’s great to hear your dog is loving most of our Custom Meals recipes. We know how particular pups can be, especially with scent and texture, so we appreciate that she gave the all-chicken recipe a try. Let us know if you have any questions about our other Custom Meals recipes she might enjoy! 🐕✨ -Heather
Earl
Timely delivery/ access needs improvement/changes to order needs improvement
Response from FreshpetJul 30, 2025
We appreciate your honest review and the 4-star rating! It’s great to know your delivery arrived on time. We’re sorry to hear that access and order changes weren’t as smooth—we’re on it and committed to making your next experience even better. 💚 - Heather
Diane
It took some time for Hans to eat the food...but, he did seem to eat without rebuke the shredded chicken...just takes time. He's eaten Fresh Pet in the 'logs' for a few years...but, it's more like the texture of this newer version of Fresh Pet that is taking some time. Patience required.
Response from FreshpetJul 31, 2025
Thanks so much for sharing your experience! We're happy to hear Hans is warming up to the shredded chicken recipe. Every pup adjusts in their own time, and patience truly goes a long way. We're also thrilled to know Freshpet is making your routine a little easier—fresh food, happy dogs, and happy humans is exactly what we're all about! 🐶 If you ever need tips or have questions, we're always here to help. -Jillian
Nancy
My dogs are loving the shredded chicken meals. And we will reorder
Response from FreshpetJul 21, 2025
Yay! Happy pups make our day 🐶 We're so glad your dogs are enjoying the Custom Meals Shredded Chicken recipe. Thanks for the support—we look forward to your next order! -Heather
