FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Jacquelyn C.
My picky eater has decided she would prefer my changing the food from chicken to beef every other day so buy a variety and enjoy the automatic delivery so you don’t run out!!
Response from FreshpetSep 25, 2025
Oh, we love a pup with a refined palate! We're so glad our variety keeps her tail wagging—and hooray for auto-delivery saving the day (and dinner)! 🐶❤️ Thanks for sharing your mealtime magic with us! -Heather
Vivian G.
He likes it and that’s the main thing. He’s pooping a lot better. Thanks
Response from FreshpetSep 22, 2025
We’re so glad to hear your pup is enjoying his meals and feeling great. 🐶✨ Thank you for your kind words and for being part of the Freshpet family! -Heather
Janet B.
I do not like the different amounts to give her depending on what it is. I like the packages and is one of the main reasons I switched from Farmers Dog to you. I still worry about the mailing process as I worry all day when it might be delivered.
Response from FreshpetSep 19, 2025
We’re so glad you made the switch to Freshpet! 💚 As for deliveries, you can track when orders are on their way all the way until they have been delivered to you via the notifications we send via SMS text messages as well as by email. 📦 Please your pup a cuddle from us! -Heather
Rosalie
Jake is a picky eater. New tastes are hard for him. I mix Freshpet as a topper for his regular food. I am trying less kibbles and a mixture of Freshpet and boiled chicken shredded. So far so good! We've used Freshpet for three weeks now.
Response from FreshpetSep 3, 2025
From picky to progress—go Jake! 🐶🍽️ We’re so glad Freshpet is working as a topper and helping with the transition. Keep us posted on how he’s doing! 💚 -Heather
Harriet
From the rate of usage, I think we have received too many bags of food. Is it possible to get the rolls of food instead we will not be ready to receive more food until a later date than you actually have. We have only used one bag thus far. I did have some fresh Pat to use first before I receive my order.
Response from FreshpetAug 26, 2025
Thanks so much for your feedback! We want to make sure your experience feels just right. 💚 Our team will be reaching out to you directly to help adjust your plan and explore the best options for your pup’s needs. 🐶 -Heather
GD
Our Bella is a picky eater and is eating it with her cooked liver and other cooked foods which is good compared to others we have tried. Ruby eats everything and hard to judge her, but we are going to go to 4 weeks or less , since Ruby wants to try and go eat Bella’s cooked meats when she finishes hers. Bella is a slow eater
Response from FreshpetAug 22, 2025
We loved hearing about Bella and Ruby’s mealtime journey! 💕 It’s wonderful to hear that Bella is enjoying her food when paired with her favorite cooked liver and other homemade goodies — that’s a big win for a picky eater! 🍽️ Ruby sounds like a curious little foodie who keeps things lively at mealtime 😄 We’re here to support you every step of the way, so if you ever need help tweaking your plan or have questions, just give us a bark! -Heather
James
Food is great, but got far to much food for 14lb dog.
Response from FreshpetAug 20, 2025
We’re thrilled your fussy pup is loving the healthy Freshpet meals! 🐾 About the amount of food—no worries, we can help fine-tune your plan so it’s paw-fect for your pup. -Heather
Wendi
All is going well however they are not a fan of the pumpkin so we will need to adjust in next order Fin was having health issues prior to Fresh pet her skin and fur and playfulness have all improved since feeding them fresh pet Thank you!
Response from FreshpetAug 13, 2025
Sounds like your pups have found their fresh food groove! 🐾 We’re thrilled Fin’s feeling better, has improved skin and fur, and is bringing the playful vibes. Pumpkin’s not for everyone—our Team will be reaching out to you shortly to help adjust your next order. -Heather
