FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sharon
I don't like receiving all the little bags. Give me fewer bags with more food. Saves e space in my freezer as well as being able to feed her without constantly thawing out her food.
Response from FreshpetFeb 7, 2026
Hi Sharon, your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to leave a review.
Victor
My dog loves the food. I don't know if I can keep affording long term. Its expensive
Response from FreshpetFeb 4, 2026
Hi Victor, we’re so happy our recipes hit the spot. Your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶 💚
Mary
I, Lil'Bit was already a fan of Fresh Pet, however, these new dishes delivered are not only good,but, a real convince for my not so young anymore mom.Great experience over all. Good food, good delivery. Love it.
Response from FreshpetFeb 2, 2026
Hi Mary, your review made our whole pack smile. We're so happy Lil'Bit is loving Freshpet and your order arrived safe, sound, and ready to chow down. Thanks for trusting us with your pup's nutrition. We truly appreciate you! 💚
Brenda W.
I love how much Bella enjoys her food and gets excited for feeding time. I like the convenience of the bags of food for scooping out the appropriate amount.
Response from FreshpetDec 12, 2025
That’s so wonderful to hear! 🐾 Bella’s excitement at mealtime is exactly what we love to see. Those convenient bags make it so easy to scoop the perfect portion—keeping her happy and healthy without any hassle. Thanks for sharing this with us! 💚 -Heather
customer
My dog, Willie, loves most of the food…except the beef when it has liver with it. I appreciate the ease of feeding him…no mess getting the food out of the bag, no mushing it up to look like food - it is ready.
Response from FreshpetJan 30, 2026
Hi there, thanks for the pawsome feedback! We’re so glad Willie enjoys his Freshpet meals. You’ve got our whole pack smiling. 🐶
Robert
Do not give up. Keep feeding your pet consistently with a bit of previous food. Soon the pet is happy with Freshpet!
Response from FreshpetDec 12, 2025
That’s such great advice! 🐾 Consistency really does make a big difference when introducing new food. Before you know it, they’re wagging their tails for Freshpet! Thanks for sharing this tip with other pet parents. 💚-Heather
Mary
I can’t really tell yet, he does eat it
Response from FreshpetJan 29, 2026
Hi Mary, thanks for sharing. We're happy to hear that your dog enjoys our recipes! 🐾
Dylan
She loves the food, service is great but portions are too small, she has since lost weight from being on fresh pet
Response from FreshpetJan 29, 2026
Hi Dylan, we're so glad your dog loves her Freshpet meals and appreciate you sharing your feedback! Feel free to reach out to us at https://deliver.freshpet.com/contact if you need help adjusting your pup's plan or feeding guidelines. Our Care Team would be happy to help! 💚
