Lemeka M.
BE CAREFUL...
10/13/23 - Providing an update on my initial review. After my review, I received a phone call on 10/9/23 from the owner saying that my refund was being processed and I would receive it soon. I was then asked to delete my review which I refused to do since this was my honest experience. However, given that I have now received my refund, and the owner reached out to me personally, I have upped the stars from 1 to 3 as promised. I did appreciate finally being reached out to directly, and the owner taking responsibility for the problem. If you use them, I hope you have a better experience than I did, and that they better their business practices for their customers. I wish them well. **************************************************** DO NOT USE FRESHLEARN! I signed up with this company back in August as a free trial, and then paid for an annual plan. Within a few days, I decided to go with another platform. According to their refund policy, I was eligible for a full refund and could only receive that via sending them an email to make the refund request. I emailed right away on August 21st, and as of the writing of this review (Oct 7th), I still have not received my refund. At first they were very responsive, wanting to know why I wanted a refund, and then kept giving me the runaround, saying the payment was coming and it hasn't. Now, they're not responding to me at all. I don't ever write reviews, but this is frustrating as this is my hard earned money that they said in their policy they would return. I should've listened to those other reviewers who said the same thing. This is not a good company, don't do it!