FreshLearnReviews of freshlearn.com

I used FreshLearn for my professional activity and cancelled my subscription on 06/08/2026. On 06/08/2026, FreshLearn’s Customer Success team emailed me acknowledging that I had recently cancelled and offering a discount to remain subscribed. I did not accept any reactivation or continuation of the subscription. Despite this, my card was charged on 17/09/2026. I contacted support by e-mail several times and also had a meeting in zoom, provided the relevant information and requested a resolution, but I have received no substantive response. My concern is not only the charge itself. It is the absence of a clear cancellation confirmation, the charge after the cancellation was acknowledged, and the lack of response to repeated support requests. A platform used to manage professional training should provide reliable subscription administration and timely billing support. Until this matter is resolved, I cannot recommend FreshLearn to businesses that depend on dependable cancellation and billing processes.

The folks on the FreshLearn team are the best part of the platform! They're always willing to help and were able to guide me to get up and running very quickly and have patiently answered every question I've had! It's a great platform and the people are excellent to work with!

Excellent platform and very good customer service. The support people are easily accessible. The platform is very user friendly. I strongly would recommend FreshLearn. I have been using this for the last 4 years. They went out of their way to help me. Thank you FreshLearn. Hariharan Iyer Toronto

FreshLearn has been great from the start. Great on-boarding, easy to use and very responsive customer support via email. Along with telephone calls and bookable video call support. They have gone above and beyond with technical support. Response to my support requests are very fast.

I needed to change my domain and email domain and didn't have the knowledge needed to complete the task. I reached out to the support team at FreshLearn and they had the solution and handled it for me. Now I can advertise my new links and email with the new address. FreshLearn is where your dreams and vision come together! Always a 5-star rating for their customer service!

We chose freshlearn after our current LMS became too expensive. First, their pricing structure is much less than their competitors. There were things we needed to make our jobs easier, and they were willing to make changes that allowed our courses to work better and you cannot ask for better customer service. This is a real review and we give them 5 stars.

I struggled to set up my DNS records with GoDaddy. They don't have real people on their helplines anymore. I clicked the help button on FreshLearn and was instantly connected to Frank. In 5 mins, we had connected everything. Like so many small businesses, I'm not an IT person. It's great to be able to jump on a call or chat with FreshLearn and have them walk me through the tech parts above my pay grade.

Customer support during set up has been fantastic. Very good communication. You can book in a support call with ease. Both support calls were excellent and answered all of my questions.