FreshReviews of fresh.com

Appalling website and customer service. There is no way of entering an address manually so you select from the list, when you confirm the order it says there is a problem with the address and cannot process the order. A week later I tried again for mothers day, different address. The order went through then.... nothing happened. I tried calling them but their number is not recognised. There is a feature on their site to check order progress, it didnt recognise my order number. after a few emails they got back to me saying they didnt have any stock (even though it was still showing as in stock) and I would be refunded. This is their flagship cream and they don't have any! They werent that sorry and didnt offer any vouchers or anything. I ordered it from John Lewis instead. A day later the payment is still pending on my card and they sent me another email telling me my order has been dispatched! I immediately responded and told them to cancel it but it was a Friday and no one read it until the next week. Eventually someone replied and blamed the warehouse. I got refunded and kept the cream but the whole operation is shambolic. I would avoid ordering from this site if you want to keep your stress levels down.

Never recieved order, or a follow up. My order was marked as delivered, I reached out regarding this and no one got back to me, when they did they sent an e-mail advising they needed more information and did not even include WHAT information they needed. When you call no one answers, incredibly unprofessional. I will never be purchasing direct again, and will be going to afterpay and the BBB regarding this matter.

First time ever used not impressed total lack of customer service Unable to contact by phone. Headline offer was free gift set worth £32 on every order over £60 so we increased our basket to £80 told not qualify as used 10%. I then emailed asking to cancel. 1 hour later had email stating dispatched very convenient. My Wife spends on average £100 -200 per month on skin care/make up, so your loss won't use again.