FreshReviews of fresh.com

The most awful customer service I ever received. First, Fresh sent my parcel to a wrong address and blamed courier for a mistake, whereas Fresh was the company provided them with the wrong address. I contacted customer service and I was offered a refund or a replacement. I agreed to get a replacement. The replacement was supposed to arrive on 7th of July, nothing was delivered again. When I emailed customer service and asked for a refund they simply stopped responding. Three follow up emails later I called them. It is nearly impossible to get through but I managed after trying multiple times and the customer service agent simply hanged out on me, because she was not happy I was disappointed with their service. Absolutely disgusting customer service and I would never buy anything from them again.

You have to pay for your own return. I sent a web form minutes after making a purchase to cancel an order. The next day I sent another one pleading them to halt this order so I can be refunded. Customer service was non existent. It took days for me to get a hold of someone over the phone and when I did, the experience was frustrating. I don't think I want to shop at Fresh anymore.

I never ordered this product. The only way to return this product is to pay for a return. They do not have anyone answering the phone, zero customer service. SCAM.

Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response. I will never order from their web site again, and will be using different products from other beauty brands.

I ordered my products on Dec 04, 2022. I Called Fresh customer service 18 days later they still haven't shipped yet. so I canceled my order on Dec 22, 2022. I got an email from them it said they just shipped it. WTH!!. I sent an email to customer service and requested my return authorization number but they didn't reply to my email. Their customer service is so bad.

If you value your money or your time, do NOT order from Fresh.com. I received someone else's order (I'm in CA and they were in Illinois). My fiancé never got her gift. Their 800 phone line is a bad joke - a generic message that either hangs up on you or pretends to "go to operator" which then says the operator is not available and tells you to leave a message (which they'll never call back on). They offer no email contact point, just a website form. I've left two messages via their website contact form which detailed everything about my order and the wrong order and have never even had them contact me once. Basically, once they have your money they don't give a damn about you. We'll never do business with them again. I'll be filing a complaint with the AG in their state of incorporation and directing the AG to this site to show that interstate commercial fraud is their routine form of business.

Ordered my products on Dec11,2022 via 2day shop runner. Called Fresh customer service and was informed that company was experiencing a delay. Because my order was a gift for my daughter, I told representative to send me a return label. To date, no merchandise, no return label. I did receive my bill from my credit card company.

Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom