FreshReviews of fresh.com

I bought these products couple of weeks ago, after my facial, and having tried it for couple of days, I will be taking it back to their Marylebone High Street shop for a return and a full refund. I reacted very badly to eye products Crème Ancienne white truffle eye serum and or Crème Ancienne eye cream

I have never used this company, and yet we received two bottles of rose petals facial stuff and charged us $64.! Actually it was in my HUSBANDS name and HIS credit card? My husband would never ever order facial stuff! Fresh said OK return it to us and we’ll refund your $64. We also worried HOW my husbands CC got into the wrong hands and we cancelled the CC and asked for a new card from the CC company. Now FRESH will not refund us the $64. because we cancelled the card & said our dispute is with the CC company! We are STILL dealing with getting our refund!

I would give this zero stars if I could. I bought Celyn eye cream on a buy one get one free and after one use it became clear I was allergic. I have contacted them 4 times about a refund and they have ignored every communication. Steer clear!!

I had someone else's parcel delivered to me and instead of sorting it out in a nice way I was just sent a DPD driver which turned up without any notification from Fresh no replacement order was offered etc - disgusting service - everyone should avoid as you should not be treated this was after spending so much money on their products. After leaving review on their website it got cancelled and never published.

Dishonest and Disgraceful, the absolute worst company I’ve ever had the displeasure of dealing with. Waited a month after numerous emails asking for assistance after they sent me three different packages all with the wrong name and wrong address with generic nonsense response that they were sorry and would look into it. 30 days later received a refund with a lie of they are sorry but the courier lost the package. If that was true they’d have insurance or be reimbursed. Only reason they didn’t give me the lie of items being out of stock is that they currently have them for sale. Disgusting company, may they be granted the prosperity they deserve

Upon discovering that one of the items I ordered was out of stock, I was informed through an email, and without any consideration for my preference, the remaining items were shipped, excluding the Gift With Purchase (GWP) that initially attracted me to the purchase. I promptly requested a cancellation of the entire order, emphasizing my desire to repurchase after resolving the stock issue and ensuring fairness. To my dismay, the order was shipped against my explicit request, citing it as a policy. This not only contradicts my intention to refund but also highlights a lack of customer-centricity on their end. The subsequent return process added to my frustration, with Customer Service responding only at the end of their operating hours, limiting communication to one correspondence per day. I attempted to reach out through alternative channels like WhatsApp, but encountered silence. This extended delay in response raises concerns about the sincerity and efficiency of fresh.con customer service.

I made an order 1 months ago, and i received it but 1 item was missing. (60$) I tried to contact the customer service by email and by Instagram. But I had an horrible expérience, the worst customer service ever !!! I’m still waiting for a refund. But no response. Don’t order on this web site. So bad because i used to love these products but this online experience convince me to never buy again from Fresh.

My product never arrived. I have been waiting for 5 weeks already. I emailed customer service several times without getting any reply. I will never order with this company again and can only warn others not to lose their time and money by trusting this company.