FreshReviews of fresh.com

Poorly packaged so conditioner bottle broke open in the box and made a holy mess. They said they would replace it but never did and ignored my messages to them. I haven't ordered from them since, and won't.

I placed an order for three items: SUGAR STRAWBERRY EXF FACE WASH 125 ml, ROSE INSTANT HYD MIST 100 ml, ROSE DH SLEEPING MASK 70 ml on September 1, 2025. I immediately contacted customer service because the sleeping mask melted along the way and it didn't seem right to keep it because it arrived melted and halfway through the bottle. I contacted them and they asked for photos and I sent them everything they asked for and I sent them the product. Today is a week of business days since I returned the sleeping mask to them and they still haven't resolved anything. I just want a refund and I don't think I'd dare to order any of their products.

This company is the worst. Often they deliver fruits and vegetables that are spoiled. Today they didn't even deliver my order. No word from the company. They just failed to show up.

I will give a zero zero but that is no choice for it. Customer service is terrible beside the that be careful. Do not buy anything in this company. They take more money out of your credit card and if you want to return they make you spend more. Money is one of the worst companies ever. I ordered online a set of the lip care because it was cheaper down to get the individual next thing I know when I pass my credit card they charge me for the set as a individual items which cost more money. They did not want to own the mistake and just took my money. Don't you ever buy things from this company. Also they promote that. If you spend $50 or more they will send you a gift or a samples that never happened

Never heard if store and they are trying to use my credit card. Fraud!!!!

Ordered on July 24, package was delayed due to sortation issues. Called on Aug 7 and apparently package was lost. A replacement was supposed to be initiated. I followed up today (Aug 13) and replacement has not been been processed! Poor customer service! Very frustrating!

I placed two orders on Fresh’s official UK website. After receiving the first parcel, I found a 20% discount code inside. But I had already placed the second order (just one minute later) using a 15% code. I kindly asked for a refund of the 5% difference (£4.85), but they refused and kept saying I had already used a discount — completely ignoring the timing issue. On top of that, I did not receive the bonus gifts I selected. They were substituted with two different 7ml samples, and I was not told in advance. I even called their customer service, and the call was abruptly ended without resolving anything. Their final response was, “this matter is now closed.” No apology, no compensation. Very disappointing treatment for a loyal customer. Order number can be provided on request. I’m sharing this so others know what to expect.

Chips not cooked through . Fish well overcooked . 1st time and last .