Free the SheepReviews of freethesheep.com

I dont receive the package

Have not received it yet- still waiting!!!

Ordered an Eden hoodie on amazon, got the wrong color, amazon had it replaced, but sent the wrong color 2 more times, said it was a listing problem, and to contact the company, company was no help, told me they couldnt do anything, refused to even try to get me the actual product I ordered despite having invoices and proof of the incident. Dont order from them, especially not on amazon you won't get what you want and they dont care. Bad company, bad organization, bad customer service. And mid product too.

Arnaque que fait shopify ???

Read the reviews and shop elsewhere. This is a mediocre brand with a generally acceptable level of softness that somehow has been able to get away with a designer level price tag. There was a huge cell at the beginning of December and I tried them out and spent about $300. Same complaint as everyone, my order was received way later than I was promised without updates. Also, even though their website promises quick responses to customer service, I have already sent four emails since they sent me the wrong color, and nobody has responded. I have a set that does not match, I overpaid for everything because it is really not that great of quality, the pants are extra short, so if you are medium to tall, they are not going to fit you no matter your waist size, and you can’t get a hold of them even if the problem is on their end. I would’ve done a lot better buying a $10 pair of sweatpants and hoodie at target. Buyer beware.

Placed an order early october 2025, with expected arrival late october 2025. The shipment was sent mid november 2025 after several emails from me for updated shipment information. The delivery was then expected to arrive by christmas 2025, which it would have been if it wasn't for lack of proper import documentation so it ended up with the shipment being stuck in customs from december 2025. Another round of emails where they promised to provide customs with the proper documentation so they would release the shipment for my arrival. 14th of January I recieved an email from Freethesheep where they claimed the customs had recieved the proper information they needed, and the shipment was now headed my way. How wrong could I be... Customs had returned the shipment back to China where it originated from due to lack of recieving any documentation from freethesheep. Don't order from this site, my first and last time falling for heavily promoted ads.

Good product, but ABYSMAL customer service and support! It took them almost a month to respond to my email!

Placed an order a month ago which guaranteed delivery in 1-5 days. Obviously, I, along with thousands of others, have not received anything. Requested a refund and, over a week later, received a generic response providing me a shipping update and "if I wanted a refund then they will process it". I replied, "I requested a refund in my first email, please process it". ANOTHER week later, received a response "are you SURE you want to MISS OUT on the EDEN EXPERIENCE? if you are SURE then I can process the refund just let me know." I have already requested a refund twice over several weeks and they are still trying to steal my money. Avoid this terrible company.