Free the Sheep makes premium, anxiety-relief loungewear inspired from the growing Mental Health Movement across the United States. We are pushing past the norms of just throwing together "comfy clothes" that you have lying around and building towards a new perspective on loungewear that also supports a meaningful cause. Free the Sheep is based in Newport Beach, California, and develop seasonal lines of products that change accordingly while maintaining their values.
Free the Sheep (freethesheep.com) has 300 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
freethesheep.com
Website
freethesheep.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I sent an email to customer service yo return the product. You guys replied once saying g you would get back to me and you never did. That was around a week ago, I just want to return the product and get a refund please.
Response from Free the SheepOct 22, 2026
Hi Manuel,
Thank you for sharing your feedback, and we are so sorry for keeping you waiting!
We accept returns on unworn items with original tags attached for non-expiring store credit or an exchange.
We’ve just sent an email directly to your inbox so we can help you set this up right away. We truly appreciate your patience while we make things right for you!
CC
Charles C.
Terrible customer service
I ordered on the 4th and the order never moved just stayed on confirmed. All items were in stock and none were preorder items. It is now the 21th and the order hasn't done anything. I contacted customer support multiple times and never got an email back. Being late to send the order put is fine but never receiving an email back it horrible customer service. 100% would not recommend this brand.
Response from Free the SheepOct 22, 2026
Hi Charles,
We are so sorry for the delay in getting back to you! You deserve prompt support, and we sincerely apologize for missing the mark here.
We’ve had a huge influx of messages recently, but that’s no excuse for making you wait. We hear you, and we’re taking active steps to speed up our responses and serve you better.
We’d love to take care of this for you right away! Please share your order number or email address with us so we can jump on this immediately and assist you.
JB
Jarrett Baker D.
Terrible customer service
its been 8 days since i reached out to customer service asking for an update 6 days since I've asked for it to be canceled and have sent a new email every day since with no replay, 17 days since I've made my order with no update i would not recommend purchasing from this company unless you never want to see your order now a day since i was told to leave my order number and still no response further proving my point. Order #116919
Response from Free the SheepOct 22, 2026
Hi Jarrett,
We are so deeply sorry for the delay and for the frustration this has caused you. You deserve clear, timely updates on your order, and we completely understand how upsetting it is to be left waiting—this is certainly not the experience we want for you.
We’ve had a higher volume of messages than usual recently, but that is no excuse for keeping you in the dark. We also want to gently mention that our ticketing system automatically moves tickets to the back of the queue whenever a new message is sent, which unfortunately delayed our ability to see your emails sooner.
That said, we are taking immediate action to fix this for you. We hear you, and we are committed to doing better.
Could you please share your order number or the email address associated with your purchase? We will locate your ticket immediately and process your request.
SG
S G.
Company blocks negative reviews from…
Company blocks genuine negative reviews from customers in social media channels and deletes comments - I have numerous screenshots of comments made by myself and other customers highlighting problems with non-delivery and customer service. They operate a scam where by they refuse to engage in customer contact and then send an AI email stating that shipment has happened so no refund can be processed (when numerous customers report no product being delivered).
ALSO PRODUCT IS NOT FROM THE US! It says it’s an American company but it actually then sends a shipping and tracking information from CHINA. Do not trust.
Free the Sheep also has poor ratings on BBB site with many issues cited with non delivery and difficulty getting refunds when due.
Edit in reply: comments were not deleted by the platform/ meta. Meta doesn’t block one user from seeing another,you choose to block me. If meta had an issue with me/ my comments being in violation of their codes they would stop me accessing my account. Don’t hide behind blaming the platform for your inability to deal with criticism.
You also use AI customer service powered by Gorgias. I don’t think a single email is actually handled by a human. AVOID AVOID AVOID.
Response from Free the SheepOct 22, 2026
Hi Samantha,
We are so sorry for the stress and worry this has caused you! Keeping our community happy means everything to us, and we appreciate you giving us the opportunity to share a little context:
Comment Filters: We love hearing honest feedback, both good and bad—your voice truly matters to us! We never delete genuine customer reviews or constructive criticism. However, platforms like Facebook and Instagram enforce strict automated filters that automatically hold or hide comments containing profanity, aggressive language, or personal contact info to keep our page safe and respectful for everyone.
Our Support Process: The automated email you received was just a quick system confirmation to let you know your ticket is safely in our queue! Rest assured, our customer support team personally reviews and responds to every single message to make sure you are fully taken care of. High ticket volumes have caused some response delays recently, and we are so sorry for keeping you waiting. As a gentle tip, our system automatically moves conversations to the back of the queue whenever a new email is sent—so replying directly to your original thread keeps your spot in line and helps us get back to you much faster!
Order Updates & Fulfillment: While orders in transit usually can't be canceled mid-delivery, we always step in to fix any missing, delayed, or damaged orders promptly. In addition, we are proudly a US-based brand, and all of our products are designed right here! To keep international shipping costs as low and affordable as possible for our global community, we partner with a fulfillment center in China to dispatch orders directly to your door.
We want to make sure you feel completely supported every step of the way! A member of our team is currently handling your email so we can work through this together, and we look forward to getting this cleared up for you very soon!
SK
Samantha K.
This company deletes comments on social…
This company deletes comments on social media from customers who have had issues with their orders including non-delivery, incorrect order and lack of customer service communication. There is no way to communicate with them and they stonewall you. PROCEED WITH EXTREME CAUTION as it has all the hallmarks of a scam
Edit: the company reply below is the standard AI generated reply. They consistently ignore you until shipping and then claim there is nothing they can do when - this is a classic scam.
ALSO - company claims to be USA but shipment comes from CHINA. Product clearly not made in USA but cheap overseas manufacturing. AVOID AT ALL COSTS.
Response from Free the SheepOct 18, 2026
Hi Samantha, we sincerely apologize for the delayed response. We’ve been receiving a higher volume of emails than usual and are doing our best to respond to everyone as quickly as possible. We’ve also followed up with you via email regarding your concern. We understand how frustrating this experience has been and appreciate your patience.
TF
Thomas F.
Still waiting on product and communication
Most of the money for this company seems to have gone to marketing and not nearly enough for customer service or getting the product out in a reasonable time. All my items were in stock, it has been multiple weeks without movement or progress since ordering. I emailed asking for an update and never received a response.
Response from Free the SheepOct 18, 2026
Hi Thomas, we apologize for the delay in getting back to you. We’ve followed up with you via email regarding your order and hope to hear back from you soon so we can assist further. We appreciate your patience and understand how frustrating it is to wait for updates.
ZA
Zach A.
Poor customer experience
When ordering, my Apple Pay listed an incorrect shipping address. I reached out to the customer team multiple times with no response. Have asked to cancel the order, and instead was met with a “your order is now processing” email.
I reached out immediately after purchase, as I caught the mistake.
I rarely leave negative reviews, but poor customer communication is one thing I can’t stand by.
*Update*
They did not respond until I told them I was going to dispute the purchase, they then said they could not stop the shipment as they had just sent it out of their facility.
I called FedEx and they stated that the seller had the full ability to cancel the shipment before it leaves their facility, despite Free The Sheep saying otherwise.
Scammy business. Do not recommend them. FedEx has informed me that the sender can call them and cancel the shipment, but Free The Sheep refuses. Says I have to just eat the loss on this purchase.
Response from Free the SheepOct 13, 2026
Hi Zach, Thank you for sharing your feedback. We understand how frustrating this must have been, especially since you reached out right after placing your order. We’ve been experiencing a higher volume of inquiries than usual, but we recognize that you deserved a timely response. We’re sorry we weren’t able to address your concern sooner, and we’ll do our best to help resolve this for you.
KQ
Kuwait Q.
Very disappointed with the…
Very disappointed with the communication and delivery information. I paid for my order and was told on Instagram that it was being prepared for shipment, with delivery to Kuwait within 8–13 working days. After several follow-ups, I was then told that my item was on pre-order and might not even be dispatched until November 1st.
I did not see this waiting period clearly disclosed when placing my order. Had I known, I would not have ordered. My order remains unshipped, and I still have no tracking number. Customers deserve clear delivery timelines before paying and consistent, timely responses afterward.
Response from Free the SheepOct 6, 2026
Hi there, we’re very sorry to hear about your experience and understand your frustration with the conflicting information regarding your order and delivery timeline. We’d like to look into this further and address your concerns properly. Please email us directly or provide the email address associated with your order so our team can locate it and assist you with the next steps.
