We are going in the world of AI. I have been able to download items to a floppy disc since at least 2000. This company has no record of ny tax return from 2016. I can't even log in because the software doesn't recognize me. How can a well known company that's been in business for how many years and they don't have a way to access old returns. Make that make sence!!!
Response from FreeTaxUSAMay 5, 2025
Hi Tisha! Our data retention policy explains that we save all prior year returns that you have finalized in your account for 7 years. The prior year returns are available to print in the "Account" menu.
If you prepared your prior year returns in multiple accounts, you would need to log in to each account to view them. If you have questions about this, please contact a member of our support team by signing in to your account and clicking the "Support" link.
SA
Sally
This is a horrendous online tax filing…
This is a horrendous online tax filing service. I just read multiple posts describing the same problem I had using the FreeTaxUSA site. After doing both state and federal data input for my return, it gets rejected due to not knowing the previous years tax AGI (adjusted gross income). I don't have that information because my return was not done on old school paper that I could have looked at to provide the AGI. But.. they still charged for the state return to be sent to a third party banking system. I didn't submit and file anything as it was rejected. Plus the total refund amount was completely off by about $600. I went right back to my Turbo Tax I have used over a decade and had zero issues, zero filing rejection, and my banking information was clear and visible for direct deposit. They are stealing from people, low balling the return amounts, and collecting banking information that is not even what they are going to use, but charge $40 for non refundable nonsense.
Response from FreeTaxUSAApr 15, 2025
Hey Sally! I am very sorry about your frustration! The IRS requires your prior year AGI to e-file your return as an e-signature. If you didn't have ready access to it, I wish you had reached out. We could have given you resources to find it! We do charge a small preparation fee for our state returns, but we never charge additional to e-file. We guarantee the calculations of our returns as long as your entries are correct-it is possible there were some things you entered differently between the two software's. It sounds like you also signed up for the pay with refund service when preparing your returns which does have an additional fee and is handled with a third party bank. However, this service is not required for you to use when filing, so taking on that fee is completely optional.
DA
Dave
FreeTaxUsa.com: They've Gone Downhill
FreeTaxUsa.com has become a real downer. Site malfunctions, customer service is terrible at understand true concerns (or even trying), and online representatives supply generic, scripted responses that don't even acknowledge the customer's issues. Go elsewhere.
Response from FreeTaxUSAApr 13, 2025
Hi Dave. We are sorry to hear you did not have a great experience this year. All of our customer support representatives are US based and we try our best to assist with any concerns. Sorry to hear that was not your experience.
We have sent a request to you for more information. If you could include your email address when responding to that request, we can look into the concerns that you have.
MD
Mag D.
Don't use them they have zero…
Don't use them they have zero integrity.
They overcharged me by over 300.
Then wanted to charge me to fix it.
Response from FreeTaxUSAMar 26, 2025
Hello Mag,
It sounds like you are saying that your refund was adjusted by over $300. We guarantee the accuracy of our calculations based on the information entered. If the IRS made an adjustment, they will mail a letter that explains the adjustment.
If you find that you need to file an amendment, our software does support preparing amended returns. Unlimited amended returns are included with our Deluxe service. If you did not purchase the Deluxe service, there is a fee for the preparation of the amended return. If you still have concerns, you can contact a member of our customer support team by signing in to your account and clicking the "Support" link.
DA
Dave
I can't recommend this company
I had used Turbo Tax the last two years, My returns are no longer complicated, Decided to try FreeTaxUSA. It is very basic platform, All went well until I went to file My return was rejected, To get help, I had to pay for service. Followed their instructions to TRY to navigate their platform, No luck, Second time with their PRO. Rejected again, their time with their PRO. This guy steered me to the IRS. I am into this over 5 hour. No one to call, Just a Chat line. I had had it, I went back to Turbo Tax, Was done in 45 minutes, They directed me to file by mail as they said that the IRS wouldn't help with glitch, NOW Why didn't FreeTax USA tell me that. I am demanding a Refund, I stand by my report on this company, Oh as of 3/22 I have not received a refund. If my return would have been accepted I would have been fine BUT mine wasn't, with NO fault of my own and This company was NO HELP in resolving the problem.
Response from FreeTaxUSAMar 19, 2025
Hello Dave. I'm very sorry to hear about your difficult experience. The rejection message comes directly from the IRS and our agents will do all that they can to help resolve the rejection and give you the opportunity to submit your return by e-file. For security reasons, the IRS will not discuss the processing of your refund with anyone not listed as a taxpayer or spouse on the return, including the tax preparation service so this requires some time on your part to determine what the IRS has in their records for you. There are times that mailing the return is the only option.
We offer customer support free of charge, which you can access at any time by clicking the "Support" link while signed in to your secure account. This is handled through secure messaging within your account.
We also offer a live chat support option if you would like to upgrade to the Deluxe version of the software or a Pro Support option if you are seeking tax advice. Scheduled phone appointments are available with Pro Support.
If our service did not meet your expectations, we’d be happy to make it right. Please sign in to your account and click the "Support” link.
We have contacted you directly requesting for more information from you. If you would reply back to that request with the email address on your account, we can look into this further.
MK
Michael K.
The software did not input my complete…
The software did not input my complete bank account number, and I only found out after it was filed with the IRS. I then tried to make sure it was correct for my state return, but low and behold, they printed the same incomplete bank number. So I have to wait for a check from the IRS and from my state. Ever since it was possible to file one's own taxes over the internet, I have been using online software to file my own taxes. I HAVE NEVER HAD THIS PROBLEM BEFORE! Not only will it take longer to receive my refunds, but there is also the risk that someone could steal the checks. Last year, I filed my taxes for free on the state website, and two years ago I used the IRS site. No problem at all. I will be using those again next year instead of screw you for "FreeTaxUSA."
Their reply is bs because had I been able to enter the number twice, it would have recognized that it was not entered correctly the first time if it was my fault. Also, I tried to correct it before I submitted my state return, but the corrections was ultimately not accepted.
Response from FreeTaxUSAFeb 28, 2025
Hello Michael. As a self-prepared service, the software reports the information on the return exactly as it was entered in your account. We ask you to enter the bank account information for the direct deposit of your refund twice. This is done twice to verify that the correct information is entered.
We provide preview copies of your return that you are able to review and verify that the information reported on them is correct before submitting them to the IRS. If you have questions about what was entered in your account for the direct deposit of your refund and what was reported on your return, please reach out to [email protected] or you can send a message within your account by clicking on the "Support" option.
MP
Mary P.
Very poor service and help
I have done our taxes with them for several years. This year they totally screwed up and our state tax was wrong. I spent hours on the phone trying to figure out what was wrong and correct it. They offered no help and I will not be using them again. I have been doing our taxes for years and never had this much trouble. They are inefficient and very had to connect with when I have questions. DO NOT USE THEM!
Response from FreeTaxUSAFeb 27, 2025
Hi Mary. We are sorry to hear of your experience with our Support team this year. We do our best to assist customers and their questions. Would you please send us a message with your email address and we would like to review and follow up with your return and your experience.
SH
Shaunna
Didn’t get my federal income tax refund…
Didn’t get my federal income tax refund it was supposed to be in my bank on feb 26 which is today where my refund free tax USA I need it
Response from FreeTaxUSAFeb 26, 2025
Hi Shaunna! It sounds like you might have chosen to pay for our services out of your refund. When this payment method is chosen, the IRS sends your refund first to our third party banking partner. Once they extract our fees, they will deposit the rest of your refund into your bank account. This is a very streamlined process and they issue the deposit very quickly. If you have questions about this, our support agents would be happy to help with this. Please reach out to Support within your account.
