Mike
Not Guaranteed Accurate
I did my 2024 tax returns through FreeTaxUSA and had an “underpayment” problem with my Oregon State return. According to the State, there were three possible reasons for the mistake, two of which were not even remotely applicable. The only explanation for the underpayment would be a “calculating error”. I contacted FreeTaxUSA, explaining the situation (in detail) and was told the only way they would look into it is if I paid the additional price for their Support Service. Wait, what? I thought they claimed “all of their calculations are guaranteed accurate”. Apparently not. Even with simple taxes, which is what I have, FreeTaxUSA isn't worth the time, expense or frustration.
Response from FreeTaxUSADec 19, 2025
Hello Mike, A tax underpayment penalty is a fee that may be charged by the IRS or state tax agencies if you don’t pay enough tax throughout the year, either through withholding or estimated payments. It’s meant to encourage taxpayers to pay taxes as they earn income, rather than waiting until the tax deadline. This fee typically does not refer to any error on your return and is most often calculated/accessed after your return has been filed. Our customer service agents are happy to assist all of our customers free of charge via email. We do offer upgraded assistance options, but these are not required to receive help from our support agents. It sounds like the service you received was not satisfactory. We want to provide all of our customers with the best service possible. We've sent you a request for more information. Please include your email address when responding to this request and we'd be happy to assist you further.