FreeTaxUSAReviews of freetaxusa.com

FreeTaxUSA charges extra fees after filing, then takes the entire refund after having it deposited in their account. The customer service is beyond useless and they just blame their bank and use that excuse to never give your refund. They're nothing more than a scam.

I established an account with FreeTaxUSA just to check out the service, and decide if I wanted to switch from my current provider. I didn't. NOW, I can't delete the account, which in my opinion is COMPLETE BUNK in the age of rampant cybercrime. It's simple - one button, I CHOSE TO DELETE MY ACCOUNT WITH FreeTaxUSA. I don't want an account that I don't plan to use left open.

I used FreeTaxUSA for both my federal and state income tax returns. I needed to file amendments for both. My printed state income tax return did not include the required information (DATE OF BIRTH) to claim the Earned income tax credit for my state. I then lost my tax credit when I amended and was hit with a balance due. All because their stupid software could not input the proper fields that are required. This small detail has cost me. In reaching out for support, they were absolutely useless to help. They claimed DOB is not required to claim the credit, yet it is clearly stated right on the EITC form. I have no idea how they are able to continue operating when they don't even follow the basic tax form requirements. I will never use them again, nor recommend them to anyone. Not worth the hassle they have put me through!

First of al IT IS NOT FREE! I filed my taxes with bad information from Freetaxusa.com. The IRS found errors so I thought I would check to see if I amended my return the problem be fixed. I used their amend process and low and behold it showed an error on the part of the IRS so I went ahead and purchased the amended return for an additional $15. After I paid, my return showed that the IRS was actually correct. So apparently Freetaxusa pulled some kind of software scam to get me to pay for something I didn't need. They refused to refund my money although I had proof it was their software and ignored any further emails I sent them. Stay clear of these crooks!

After 4 years of asking them there's still no support for HSA interest or div reporting on my California taxes. So really, the state tax is incomplete. I wouldn't be surprised if their other state support is also incomplete. Sadly I'll be switching, sadly for me because I'll need to reenter all the data into turbo tax.

no customer help - use someone that will answer questions - this company DOES NOT ANY HELP - Utah does not let anyone e-file and FreeTax USA is no help!!

Filled my 2020 state and federal tax return with freetaxusa.com. It seemingly went off with out a problem. I was able to send them in by Jan. 28th. I owed the state, but was supposedly getting $1,906.00 for my federal refund. It seemed a little more than what I’ve gotten back in the past, but I thought it might have something to do with COVID. Refunds were taking about 21 days to get direct deposited. 5 to 6 weeks had gone by. I emailed freetaxusa.com. They stated they had no information once it was excepted by the IRS. Then I discovered, on the IRS website, my refund was going to be $600.00 less. Emailed freetaxusa.com. They stated I would have to contact the IRS. On Mar. 24 I finally got a direct deposit of $1,273.06. Apparently $32.94 was deducted for the tax correction. Next year I’m going back to Turbo Tax. This was a live and learn tax season for me.

As I try to sign in to finish my taxes on the evening of tax day, their site says it is down for scheduled maintenance and upgrades??!! It's like someone's idea of a sick joke. Now I have to start all over with different software that doesn't fail me on tax day. Thanks freetaxusa for failing your customers on the most critical day that they need you the most. If I could rate zero stars I would.