It’s okay. Was kinda tough navigating website. Kept opening up to “amazon winning” scams.
Response from FreestyleXtreme USAMar 4, 2019
Hi Mikala, we emailed you about your review but unfortunately haven't had a reply to date.
Our website is 100% secure so we think you possibly have a virus on your device so please can you change that part of your review as it is nothing to do with our website.
Really sorry if you found our website hard to navigate, we do remember confirming a shoe size for you.
Kind regards,
Karen, FSX
TO
Todd
Good price
Good price. Slow shipping. Customer service was pretty rude.
Response from FreestyleXtreme USAMar 5, 2019
Hi Todd,
Thanks for your feedback. We'd like to apologies for any inconvenience we've caused you here. Please bear in mind that we processed your request swiftly and that the delay was caused by an outstanding payment fro your end.
We completely understand that there were some issues with the payment request, therefore we appreciate your understanding in this matter and are happy that you have received your order in the end.
We hope you enjoy your new boots and wish you a great rest of the week.
All the best,
FsX
AT
Aaron T.
Upon ordering my wallet
Upon ordering my wallet, I then noticed an alert from freestyle that the item I would be receiving would not necessarily be the item that I ordered. And Freestyle also offered to refund my money if not satisfied...this notice was sent way ahead of the arrival of my wallet. When my wallet it was not a large expandable wallet that I ordered. I wrote them back and included photos of my old Freestyle wallet I was wanting to replace..they responded we will talk about your request. I wrote them back again explaining that I did not want a refund, or to return the wallet that I had ordered from them...I was most interested if they could replace it fro m their inventory; or re-make my Freestyle surfer wallet for me...they responded back that perhaps I should go shop at ebay or another source...if I wanted to shop at ebay or amazon I would have already done so...I thought returning to the creators of my original wallet was a good idea...as it turned out, it was not.
Aaron Trueblood
Response from FreestyleXtreme USAOct 22, 2018
Hi Aaron,
Many thanks for your feedback.
In all honesty, we're a little confused here and think there is a bit of a misunderstanding going on between us and the brand Freestyle USA. Please note, that we "FreestyleXtreme.com" are an online retailer and have no connection to the brand "Freestyle USA".
Upon receiving your message regarding the wallet you're after, our staff searched for a suitable alternative, as we pointed out to you, that Freestyle USA is not a brand we have in our selection.
In the end, we unfortunately weren't able to find you a suitable alternative, so we started taking a closer look at the brand and noticed that they no longer sell/manufacture wallets. After informing you of this, we pointed out, that you're probably best off going online and purchasing a used one on Ebay, as some people are selling theirs on there :)
It was more of a last resort solution, as we simply couldn't find a new one on the internet for you :/
Hopefully I was able to shine some light on this and fingers crossed you can get your hands on a suitable replacement, that will live up to the old one. Please do give it a try, to reach out to the brand directly, perhaps they can hook you up?
You can reach them here: https://www.freestyleusa.com/pages/contact-us
All the best and please do email us, in case you have any further questions or concerns.
FreestyleXtreme.com
JA
James
Ordered the oakley hot tub not fulfilled but rectfied
Ordered the oakley hot tub never received it due to it being out of stock . It took a month to receive any email stating my order being cancelled..
Then I was sent some gummies a sticker and a nylon flag in lieu of my order. (After reading my review management did make good on the discontinued item. I appreciate them reaching out and making good of the situation to which they did not have to do. But in doing so I will be a return customer.)
Response from FreestyleXtreme USAMar 5, 2019
Hi James,
Many thanks for your review and apologies for the late reply.
Glad to see that we were able to get i touch and resolve the matter with you directly. Hope to be able to welcome you back with us soon.
All the best,
FsX
RY
ryan
My snowboard boots got lost in…
My snowboard boots got lost in shipping, after contacting them about it they got on it and found the package and had it delivered. They had poor execution but good customer service. The boots were nice so I'm satisfied and they even sent me a little consolation package with some goodies as well.
Response from FreestyleXtreme USAJul 15, 2018
Hi Ryan, thanks for your review & so sorry the courier messed up the delivery, we no longer use that company.
Happy that you received the boots even though it was later than scheduled.
Glad the goodies were received OK :-)
Kind regards,
Karen
AU
Austin
My box looked like an accordion..
My box looked like an accordion... crumpled and smashed, my hat came with a crease already in it. Not very impressed....
Response from FreestyleXtreme USASep 25, 2017
Hi Austin, thanks for your review & so sorry to hear the courier damaged the box & your cap was creased, that's not the service we pay them to provide to you. I've sent you an email asking if you could kindly send us a photo of the damaged cap & of course we will do what we can for you.
Kind regards,
Karen
Customer Care Manager, FreestyleXtreme
MI
Michael
Pricing was good
I had a different answer up here to begin with. It seems as if my somewhat difficult time was a one off. These people have reached out to me with no less than two people to investigate and repair any problem I may have had. That speaks volumes! I would definitely do business with them a second time. My product was delivered in advance of the original scheduled delivery date.
Response from FreestyleXtreme USAAug 19, 2017
Hi Mike,
Thanks so much for amending your review it really does mean a lot to us.
We hope you had a great weekend's worth of racing at the Loretta Lynn track! The Freestylextreme Team is very happy that you'll continue to buy from us, we appreciate your business & will make sure you're well looked after.
Best regards,
Karen
Customer Care Manager
MA
Mark
Right Product
Right Product, wrong model, but was refunded.
Response from FreestyleXtreme USAMar 5, 2019
Hi Mark,
Many thanks for the review and our apologies for taking so long in getting back to you.
Again, we're very sorry that you received the wrong model here but are happy that we managed to resolve the situation.
Looking forward to having you with us again in the future.
All the best,
FsX
