FreestyleReviews of freestyle.abbott

Formal Complaint – Defective Glucose Sensor, Poor Customer Support and AED 240 Loss Dear Abbott Customer Support Team, I am writing to submit a formal complaint regarding the glucose monitoring sensor I purchased, which has failed to work properly despite following the required setup and scanning procedures. I paid AED 240 for this sensor, expecting a reliable medical device supported by a professional customer service team. Unfortunately, my experience has been extremely disappointing. The sensor did not function as expected, and I have been unable to use it properly. I attempted to follow the instructions and repeat the scanning/activation process, but the system continued to create problems and did not provide a workable solution. What is even more frustrating is the lack of proper customer support. I contacted customer service expecting clear technical assistance, but the support provided was not sufficient to resolve the issue. I also checked with pharmacies in the UAE, and I was unable to find a pharmacy that could properly explain how to install, activate, or troubleshoot the sensor. This is completely unacceptable for a medical device that costs AED 240. Customers should not be expected to pay this amount and then be left without effective technical support when the product does not work. I therefore request that Abbott urgently investigate this matter and provide me with: A clear explanation of why the sensor failed to work. A proper solution or replacement sensor at no additional cost. Appropriate compensation/refund if the sensor is confirmed to be defective. Clear information regarding where customers in the UAE can receive proper assistance with sensor installation and activation. A response from a senior customer service representative regarding this complaint. I purchased this product expecting Abbott to provide a reliable medical device backed by reliable customer support. Unfortunately, the product and the support experience have fallen far below what I would reasonably expect from a company of Abbott's reputation. I expect this complaint to be taken seriously and resolved promptly. Please do not send me a generic response directing me back to the same basic troubleshooting steps. I have already attempted to resolve the issue and require proper assistance or a replacement/refund. I look forward to receiving a specific response and resolution. Kind regards, Mustafa Saleh United Arab Emirates

Una experiencia lamentable de principio a fin. Llevo 9 días esperando un pedido de material médico que debía llegar en 5-7 días. Para empezar, la propia web de FreeStyle te proporciona un enlace de seguimiento hacia un dominio muerto (integra2.es) que ni siquiera carga, dejándote totalmente a ciegas porque no han actualizado sus sistemas tras el cambio de nombre de su transportista. Por si fuera poco, su empresa de reparto (Logista Parcel) ha falsificado el estado del envío marcando "ausente" sin haber pasado por mi casa. Al reclamar a FreeStyle Abbott por la no entrega, se desentienden del problema y me dicen que debo esperar de 3 a 4 semanas para recibir mi reembolso mientras ellos hacen sus "investigaciones". Es vergonzoso que una marca de salud tenga una web tan descuidada, contrate logística de tan baja calidad y retenga el dinero del cliente por su propia incompetencia. Cero empatía y pésima gestión.

Seit einigen Jahren benutze ich den Sensor von Abbott Freestyle zur Überwachung meiner Blutzuckerwerte. Abbott lässt sich die Sensoren und das Messgerät von der Krankenkasse und dem Patienten mit seinem Eigenanteil teuer bezahlen. Vor einiger Zeit teilte Abbott grossspurig mit, dass die Funktion eines Sensors um 1 bis 2 Tage verlängert werden könnte. So weit so gut. Leider habe ich das Problem, dass seit dieser Ankündigung manche Sensoren nicht einmal 1 Tag lang funktionieren. In den letzten 4 Wochen habe ich insgesamt 4 statt der üblichen 2 Sensoren verwenden müssen. Heute hat der 5. Sensor seine Funktion eingestellt. Bei Abbott jemanden zu erreichen ist eine Katastrophe. Künstliche Intelligenz sorgt dafür,dass man keinen Mitarbeiter erreicht um das Problem zu schildern und für Ersatz zu sorgen. Der Service ist schlichtweg besch..... Auf schriftliche Beschwerden oder Rückfragen wird gar nicht oder nicht problemlösend geantwortet. Wie vielen anderen geht es Abbott also nur um das Geschäft und nicht um eine korrekte Versorgung des Patienten. Bleibt also nur der Wechsel zu einem anderen Anbieter .

This is a terrible product and provides misleading data. I purchased two pack that was defective. They were stuck to the packaging and I was unable to use. I called Abbott and had to maneuver thought AI before getting connected to someone in India who was of little assistance. I asked to speak to an onshore agent and was left on hold. They put on hold and another Indian agent came on the line. When she asked for the serial number on the box I had to repeat myself several time due to the language barrier. The product is terrible and customer service is beyond terrible . Save your money and time by avoiding this product. I’m out of pocket $65.75 for something that did not work.

Reliability is horrible. Around 30% failure rate. Accuracy for the ones that do work all over the map. Won’t be using this piece of junk anymore.

My sensor is givin a message that I have to replace it after I used it only for 8 days, then stop working. I fill up the form for a replacement and they denied because they said that the sensor is expired and they can replace it I have to buy a new one and if that is close to expiration day I will lose my money again

Warning!!! Apparently they have changed the app making some of our phones no longer compatible. I have a Google pixel 10A and it stopped working today.... I thought it was just the sensor so called for a replacement and got told my phone is not compatible... it was prior to app change... I have six sensors that are now useless with my phone and I have to prick my finger hourly because I'm a brittle diabetic. Including throughout the night as I have dramatic drops in my sugars. And the solution to the app change is the I have to get a reader which I have to get a doctor to prescribe for me. I just I'm thankful that this is not a monopoly and I can go to other companies such as dexcom. Hopefully they will not be ignorant to the needs of their customers

ordered the freestlye 2 plus in error on the freestylelibre.com.au site, then had it cancelled on the same day. It's been 3 weeks and still no refund! Have emailed and called, then numerous times and they keep saying its not approved for refund yet. Like serioulsy, its been 3 weeks!!! give my $ back!