Freestyle is listed under Hospital & Emergency.
Freestyle (freestyle.abbott) has 224 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 179 reviews with 1 star · Clear filters
EB in N.
I used the Abbott Freestyle Libre, then the “2”, then the “3”. I stopped using the Freestyle 3 about ten months ago because 20-25% of the sensors failed outright or gave a low reading higher than what a finger-stick showed. I can thoroughly understand the new warnings!
Alan T.
I have been using Freestyle Libre 3+ and am angry and frustrated with constant signal loss and sensor battery failure. The customer service associates will, only after a ridiculously long questionnaire send a replacement and demand return of the defective sensor - but this for me has been a constant repetitive nuisance call to make. I don’t want to use these pieces of junk anymore.
Andreas E.
Unseriös. Alle meine sechs bestellten Sensoren funktionieren angeblich nicht richtig. Na vielen Dank. Euch scheint das Wohlergehen der Patienten wenig zu interessieren. Habt ihr Idioten keinen Qualitätscheck vor dem Versenden?
Dennis
Having again nothing but issues with my Libre freestyle 3! The freestyle libre 2+ is what I switched from. With the Libre 2 I used to have connectivity issues due to the software engineers (Abbots engineers) not able to keep up with iOS systems (had an older pro max 13, which has been out for years) I’ve switched to the freestyle Libre 3 and a new ProMax 17 hoping that they have fixed these issues. But alas, i am having the same issues I lose contact with my phone and have to reboot which I’ve done three times today alone! trying to talk to a worthless customer service is a frustration all in its own. They will send you a new one (appreciated) but that does not help with the time spent calling customer service and getting this thing to work which hasn’t happened during these calls. The customer service rep was very hard to understand and reads off a script which gave me the same scripted answer several times. In a nutshell, the developers have not updated the iPhone iOS to be compatible with the Libre 3 app. You would think a company the size of Abbott would be able to employ people who knew what the heck they were doing. As soon as my four month supply runs out I am switching over to Dexrom as I have friends who have that unit with the latest iPhone Pro Max 17 (exact same setup I have with the exception of me wearing a Libre 3 product) and they have had zero issues. One of the laughable comments from the representative was that my body can interfere with the signal as she was suggesting that I was too far away from the sensor with my iPhone. The iPhone is in my pocket or within reach when I am wearing this sensor…..ridiculous! Update! After talking to a representative that was extremely hard to understand I have a new sensor coming to me. They had me install another sensor and believe it or not I couldn’t even scan it and went through another half hour on the phone with people that don’t speak understandable English! I am so dang frustrated It’s beyond words! On top of this after asking the representative why they would release a product that is so inferior to the libre 2+ that I used to use. He hung up on me….. Unbelievable!
Matt C.
Been through 4 bad sensor in a row, calling is a head ache because im wondering if I'll get some one i can understand. We'll here we are are bad sensor number 5 called customer care got some one that couldn't speak English, then she told me I need to contact my Dr because the libre sensor was reading lower than my blood stick and refused a replacement when this sensor was ready lower than the rest of the faulty sensors already replaced. The libre customer care is trash
Stu R.
4 sensors in a row dont work. Now without one. 5 days till a n3w one arrives. If it works. Joke
Ralle
Ich habe das Libre 3+ System, und mußte mal wieder einen Sensor wechseln, da der installierte diverse Meßfehler anzeigte. Werte jenseits von gut und böse. Ich habe dann den Sensor telefonisch reklamiert - da hatte ich richtig Glück. Ich hatte eine besserwisserische, belehrende Kundendienstberaterin am Telefon, die wahre Freude. Sowas geht garnicht - die tat so, als wenn man da aus Spaß anruft. Übrigens ist seit der "Plus" Einführung die Qualität erheblich gesunken - es gab bei mir schon diverse Sensorreklamationen, jedoch hatte ich noch niemals vorher eine so herablassende Art von dem Kundendienst Abbotts erlebt. Fazit: Leider bin ich darauf angewiesen, also weiterärgern, und hoffen das sich das irgendwann bessert...
TEDESCHI R.
IL SENSORE FREESTYLE LIBRE 2 DELLA SOCIETA' ABBOTT E' INAFFIDABILE PERCHE' SE UNA PERSONA FA LA STRISCIA CON IL SANGUE ED IL VALORE DATO DAL SENSORE A VOLTE DA DELLE DIFFERENZE IN PIU' O MENO DI PUNTI 30.IN QUESTO MODO E' IMPOSSIBILE STABILIRE SECONDO I DATI DAL SENSORE LE UNITA' DI INSULINA DA FARE.ESEMPIO SE IL SENSORE DA 70 E CIOE' STARE IN IPOGLICEMIA SI PRENDE LO ZUCCHERO MEMTRE NELLA STRISCIA SI HA 100 E CIOE' LA GLICEMIA E' REGOLARE.SE SI AFFIDAVA AL SENSORE E SI PRENDEVA LO ZUCCHERO I VALORI GLICEMICI SALIVANO IN MODO SMISURATO CAUSANDO UN DANNO ALL'ORGANISMO.CHI DELLA SANITA' HA STIPULATO IL CONTRATTO CON ABBOTT E' SICURAMENTE COMPLICE HO A INTERESSE NEL CONTRATTO.E' UNA VERGOGNA ANCHE' PERCHE' QUESTO DOVEVA ESSERE SEGNALATO ALLA MAGISTRATURA PERCHE' E' GRAVE.
